There's a problem with my keyboard and mouse that I can't solve, what should I do?

Find the Trueque support team immediately, we will be 100% responsible for each of our products and customers.

How long does it take to enter sleep mode? Can I change this mode?

If it is idle for 15mins, the keyboard will enter sleep mode, if it is idle for 10mins, the mouse will enter sleep mode. This mode cannot be changed. Its purpose is to save power and extend the battery life. Simply press any button to wake it up.

What does the package include? Does it come with batteries?

Package include: wireless keyboard *1; wireless mouse * 1; USB receiver * 1; user manual *1. NOTE: batteries NOT included.

Is there only one USB connector?

YES, keyboard and mouse share ONE USB receiver.

What functions do the shortcut keys on the keyboard have?

Differing from other keyboards, it is more inclined to help improve your work efficiency. The functions of the shortcut keys are as follows:

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Description

⌨️🖱️📱 Elevate your workspace—comfort, control, and connectivity in one sleek combo!

SMART ENERGY SAVER - Auto sleep mode extends battery life—work months without swapping batteries.
MULTI TASK LIKE A PRO - 6 quick-access keys + forward/reverse mouse buttons streamline browsing and calculations.
SEAMLESS WIRELESS FREEDOM - 2.4GHz tech with zero lag up to 10m keeps you productive without tethering.
SILENT PRODUCTIVITY BOOST - 95% quieter mouse clicks and soft membrane keys keep your focus and office peace intact.
ERGONOMIC COMFORT REDEFINED - Generous wrist rest + slanted legs reduce wrist strain for marathon work sessions.

This wireless keyboard and mouse combo offers a full-size ergonomic design with wrist rest and slanted legs for optimal comfort. Featuring a built-in phone/tablet holder, 2.4GHz wireless connectivity with up to 10m range, and smart sleep mode for extended battery life, it ensures quiet, efficient productivity. The mouse includes 6 buttons with forward/reverse functions, while the keyboard has quick-access keys for enhanced multitasking.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

R2254

Duties & taxes incl.

South Africastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Imran F.

Very reliable shop with genuine products. Will definitely buy again!

2 weeks ago

View all Trustpilot reviews

Hand Orientation	Right
Are Batteries Required	Yes
Number of Keys	111
Power Source	Battery Powered
Keyboard Layout	QWERTY
Movement Detection	Optical
Operating System	Linux, All Windows Server Versions 2000, Chrome OS, Mac OS, Windows XP, Windows 7, Windows 8, Windows 10, Windows 11
Connectivity Technology	2.4GHz USB Wireless
Special Features	Ergonomic, Wrist Rest
Compatible Devices	Laptop, Personal Computer, Chromebook
Color	Black

Wireless Keyboard and Mouse, Ergonomic Full Size Keyboard with Wrist Rest, Phone Holder, Sleep Mode, 2.4GHz Silent Keyboard, Combination for

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