Why does the mouse just go in circles

They are not that brilliant as they work on a vibration system which moves the plastic pegs underneath. The toy really only works on hard floors as it's gets caught up in any form of carpet. Check the pegs carefully as they could be bound up with fluff and fibres. Both sides should vibrate but if one side is bunged up the mouse will go in circles just like if you row a boat with one oar. If it is clean but not vibrating equally then something internally could be broken.Hope that helps.Rob

How do you make the mouse run.

There’s a button underneath and you press it and it runs and stops, runs and stops, runs and stops. I think this repeats like 4/5 times. It’s quite annoying because you have to keep pressing the button every few seconds. Unless I got a faulty one without realising…

Where is it made? Thanks

All of our products are manufactured in China

How do i switch it on .

There is a small round button on the underside of the mouse, this is the on/off button.

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🐱 Get ready for a purr-fect playtime experience!

DUAL PLAY MODES - Engage your cat with paw play & chase.
UNLEASH THE FUN - Scurries & scampers with lifelike movement.
ALLERGEN FREE FUN - Safe playtime for sensitive pets.
ALL BREED FRIENDLY - Perfect for cats of all sizes.
PORTABLE LIGHTWEIGHT - Easily move it around your home.

The HEXBUG480-3031 Mouse Robotic Cat Toy is designed to keep your feline friend entertained with its realistic vibrating movement. Ideal for all cat breeds, this lightweight and portable toy features two engaging play modes: paw play and chase. With included batteries and allergen-free materials, it's the perfect addition to your pet's playtime arsenal.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

R517

Duties & taxes incl.

South Africastore

Free Returns

30 daysfor PRO membership users

15 dayswithout membership

Secure Transaction

ChatGPT - opens in a new tab Perplexity - opens in a new tab Claude - opens in a new tab Grok - opens in a new tab Google AI - opens in a new tab

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

View all Trustpilot reviews

Pet Type	Cat
Product Dimensions	11.43 x 3.81 x 3.24 cm; 22.68 g
Batteries	2 LR44 batteries required. (included)
Manufacturer recommended age	2 months and up
Item model number	480-3031
Breed Recommendation	All Breed Sizes
Pet Life Stage	Kids
Flavor	Maus
Allergen Information	Allergen-Free
Colour	Grey
Size	Pack of 1
Number of Items	1
Quantity	1
Special features	Portable, Lightweight
Specific Uses	Indoor
Batteries required	Yes
Batteries Included	Yes
Item Weight	22.7 g

HEXBUG Mouse Robotic Cat Toy

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions