Yale Assure Lever, Touchscreen Keypad Door Lever (for Doors with no deadbolt) - Keyless Entry with pin Code Unlocking and one-Touch or Auto-Locking - Oil Rubbed Bronze

This keypad remote door lock is great. Very well made. Heavy duty Easy to install and works great. I can open and lock my door remotely, allow family members entry with their own code. Highly recommend it. And is well worth the money. I tried less expensive once from Home Depot and had to rerun them. Cheaply made complex to install and did not function well

Multiple Lock Failures -HORRIBLE Customer SupportI own a small hotel in a small tourist town and have Yale assure smart locks throughout my building as uniformity in the lock system adds tremendously to the ease of the guest experience. With the exception of some issues with a few of the smart modules going bad, the Yale Assure Deadbolt locks (which are on all of our suite doors) have been reliable and relatively low maintenance.The Yale Assure Lever Keypad Locks, however, been problematic from the start and have caused us nothing but headaches and grief. Who doesn't love being awakened at 2:00 a.m. because their guests can't get into the building, or having to drive 40 miles (one way) to get keys made on a Sunday evening during the busiest weekend of the year because the Lever keypad isn't working? Sounds fun huh? Well, that's exactly what you get with this lock.In three years, we've been through four Assure Lever Keypad locks on our front guest entrance door - and the lifetime of each one we replace only gets shorter and shorter. The first one lasted approximately 15 months, the second lasted 12 months and the third - a little over 5 months. The internal mechanisms do not hold up to everyday traffic (I only have six rooms in total, so it's not a daily stampede by any means) and after a while, become loose and/or worn and cause the keypad to malfunction. The first Lever simply quit. It was the busiest weekend of the year and we replaced it as quickly as possible, and never did any type of deep dive into what the problem was. The second Lever was unlocking when a person lifted UP on the exterior handle. I was mortified when I discovered this as I had no way of knowing that it was doing this or for how long - it appeared to be locking properly when you looked at the app, and was locked from the outside when you pushed the lever down. I believe that something with the internal latch mechanism had worn out from use. On the third Lever, the batteries started to periodically come loose within the battery compartment area. Again, it was undoubtedly a loosening of the springs that hold the batteries associated with the ongoing shutting of the door. It was very sporadic, but when the door shut and the batteries loosened, the keypad refused to light. If you were familiar enough with the keypad to guess where the numbers were, it would still work but suffice it to say that I was likely the only person who was THAT familiar with the keypad.On top of everything else, trying to work with Yale Customer Service is even more frustrating than dealing with the locks themselves. First off, you NEVER get to actually SPEAK with a live person. You are forced into their online customer service merry-go-round that is clearly designed to just make unhappy customers GO AWAY. Each time you send an email, they answer your email with a ANOTHER request of some sort that requires significant effort on your part. It's a game of 20 questions and there is no end - they will always think of another question and they will always win. I am now on email number 4 and this review is very much a result of my frustration with this process. In the 4th and most recent email, they are requesting a "video" of the lock - seriously?! I replaced this lock close to two months ago. To take a video (of a blank keypad mind you), I would literally have to take the new Latch lock off, reinstall the malfunctioning Latch lock, deinstall the malfunctioning Latch lock, and reinstall the new Latch lock - all with a continuous flow of guests entering and exiting the building. This request is completely ABSURD. At least when I had smart locks from one of their competitiors (which I initially loved but unfortunately also had fairly limited lifespans), I could speak with a person and they backed up their product. If you had a problematic lock, you mailed it to them and THEY figured out what was wrong with it and either mailed it back or sent you a new one. Yale should take a lesson from them. And me, well I've already learned my lesson and it's time to move to a different brand of smart locks.

Ease to installation: except not expecting the back of lock (inside to be so large. So your classic door that has (2 holes=1-Door handle Hole & 1-Deadlock Hole) usually 3" apart but won't work unless you drill new 2¹/⁸" hole for deadbolt hole. at least 6" above door handle.Ease of Use: Yale App works great (also google assistant). Super fast no delay and integration with google makes this so simple to use.Security:I like I can give every family member their own made up code 4-8 digits and I can tell who's opening the door at what time I can also give guest access from Monday-Friday and set times of day. Also, say Housekeeper from 9-11am access every Wednesday and it shows up on yale app or Google Assistant. I can even place DOOR IN PRIVACY MODE Where it locks everyone out until I take privacy mode off. You can remove any person with ease and add contact Information and have their own code. It really has great protocols for ease of use.VALUE for Money: YALE is expensive but Worth it, try set up price notification to let you know when on sale. this was thru Amazon thru the Yale Store $199 including wifi module $79 value and for same lock usually & $240-$270. Yale is expensive but you get what pay for. It's worth it.Connectivity: Works on Apple IOS and Android, plus Google Assistant. My Samsung Note 10+ Android connected fast & easy no issues and it was super fast. No delay. When using thru YALE App you have to hold down for 2 seconds so you don't accidentally unlock or lock it. There is an Autolock and Autounlock but I haven't got this setup yet, but definitely going to.

Overall, I'd say this is an OK product. It does seem fairly sturdy, but the way that the auto-unlock works is not helpful for my use. I have this on a basement door and it's primarily for my son and his friends. The auto unlock doesn't work with his iPhone, but does work with my Samsung Android. And, the way it works is that it uses GPS proximity to the house, not to the backyard door. My hope (and expectation) was that it would use bluetooth proximity to our phones to auto-unlock whenever our phones were nearby and outdoors. That's not how it works, so it's not very convenient for us. Our hot tub is just outside the door, and with the auto-lock set, we'd have to set the time far too long to enable us to use the hot tub for 30 minutes with the door to be unlocked for that long. We can use codes, but that's a hassle. So, this lock really has not worked out the way we hoped it would. And, since we don't leave our house, the auto-unlock from GPS proximity doesn't unlock the door after using the hot tub. It would be nice to not have to use the app to deal with these situations, but that's not the way this product was designed....

This lock is very easy to install and set up. I did have to drill a hole for the door open indicator magnet which was fine. It works very well with Alexa. I can control it from anywhere and always see the status. I have even set it up (through Alexa) to automatically lock at certain times of the day!