Can you heat this too, or is it for cold only?

Hello, thank you for your question. The face mask is specifically for cooling, it's advisable to use this for that purpose only. Always refer to the provided Instruction Manual before using this product. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

Is this mask flexible when frozen? I am looking for one that stays soft, flexible and form fitting.

Hello, thank you for your great question! For maximum effectiveness, it is recommended to place the desired item in the freezer for at least 60 minutes before use. Manipulate in your hands to ensure that the mask/pad is flexible and cold but not completely frozen. If frozen solid, allow time for the gel to soften. Always refer to the provided Instruction Manual before using this product. Thank you!😊 Let us know if you have any questions. Our friendly support team is ready to help you any time.

How should I clean it?

Hi, thank you for your question. You can clean them by using disinfectant wipes or wiping them with alcohol. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

Does it conform to the curves of the face? Especially under the eyes

Hello, thank you for your great question! It is recommended to place the desired item in the freezer for at least 60 minutes before use. Manipulate in your hands to ensure that the mask/pad is flexible and cold but not completely frozen. If frozen solid, allow time for the gel to soften. The set also comes with Eye Pads that you can use anywhere you need them. Always refer to the provided Instruction Manual before using this product. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

❄️ Chill your way to radiant skin—because your face deserves the VIP treatment!

COMPLETE COOLING KIT - Includes 1 full face mask, 1 eye mask, 4 ice packs, and an insulated travel bag.
EFFORTLESS SELF CARE - Chill in fridge or freezer, then relax—easy to use anytime, anywhere.
ERGONOMIC DURABLE DESIGN - Improved nose gap and thicker material for maximum comfort and coverage.
HYDRATE BOOST ELASTICITY - Deep moisturizing effect that enhances skin firmness and glow.
REVITALIZE BRIGHTEN EYES - Say goodbye to puffy eyes and dark circles with targeted cooling relief.

The Medi Grade Cooling Face Mask Set is a unisex skincare solution designed to reduce eye puffiness and swelling while hydrating and revitalizing the skin. Featuring a full face gel mask, a cooling eye mask with improved ergonomic fit, four reusable ice packs, and an insulated travel bag, it offers convenient, effective relief for tired skin at home or on the go.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.