What is the max temperature?

the surface temperature is approximately 45 to 55 ° C (113 to 131 ° F)

Cord storage - is there a place to store the excess power cord length underneath or inside?

There's no storage for the excess cord

My towel warmer won’t turn on, do you have any suggestions?

I would contact the company they are really good with any help. I have not had an issues with mine just contacted about changing my mailing address they were really fast to respond!

Can it be used to heat up damp towels?

No. You should only suit it to warm dry towels, dry blankets and dry robes

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.