I bought the surge kit. Where can I buy extra cymbal for this kit?

Alesis support here! For additional pads, please contact our parts team at parts@inmusicbrands.com.

Got the Alesis headphones for this, but it’s not loud at all. Volume knob is all the way up on the module.. am I missing something?

Our volume was also low. Changed the settings per internet research (apparently it's a very common problem), still really unsatisfactory. Ended up buying an amp and now it rocks, but shouldn't have to spend another $300 just to use the kit...

Can these be played through an amplifier?

Hi, Alesis support here! Yes, our Surge Mesh Kit features 1/4" TRS stereo outputs for connectivity with an amplifier. I suggest using our Strike Amp 8, this would be a great addition to use with this kit!

Can the module be hooked up to the pc to import sounds?

Alesis support here! The module can be hooked up to the PC, but it's only to allow your kit to be used as a MIDI pad controller. With the PC connection, you can't import sounds into the module. If you have any other questions, please feel free to email me directly at mvieira@inmusicbrands.com.

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.