Shark EX201 CarpetXpert Upright Carpet, Area Rug & Upholstery Cleaner with StainStriker, Built-in Spot & Stain Cleaner, Perfect for Pets, Deep Cleaning & Tough Stain Removal, Carpet Shampooer, Teal

I would like to inform you that the item I ordered was defective. As soon as I turned it on for the first time, it started producing smoke and a strong burning smell came from the wires. This was very dangerous and unacceptable. This is the worst quality product I have ever received, and I am concerned about safety. I would like to return the item and receive a full refund as soon as possible. Please arrange the return collection and confirm the refund process. Thank you.

Just do it! (Mid-pile carpet, stairs, car seats, upholstery.... is there anything it doesnt do and do WELL for that matter.) Step 1 order, also order replacement Shark soap and Shark oxidizer, receive shipment & open box Step 2 READ ALL THE DIRECTIONS THOROUGHLY. I get that this part sucks and borders an anxiety attack for some of us. Just do it! You will be glad you did. Follow one step at a time. Step 3 VACUUM whatever you are cleaning first with your vacuum cleaner. Step 4 Start it up, follow the directions and give it a go. *Try it out on a less important spot first, to get a feel for how long to spray/dry/etc. (The longer you sit over an area the wetter it gets but it really does dry reasonably fast.) Step 5 use a fan to circulate air and run the heater or A/C let dry for a few hours. VIOLA! All clean! Praise Jesus! P.S. Just as the instructions state... some users prefer to perform a "rinse" cycle after a cleaning. From what I experienced, if you have a heavily soiled area you might clean that area, then use the "dry" setting, and let the area completely, until fully dry. Then perform another cleaning cycle or rinse, followed by a "dry" cycle again, once again allowing it to fully dry. This will help prevent over saturation of the carpet or padding below, or too deep below the upholstery surface of the item you're cleaning while still achieving a fully clean rug/carpet/chair/auto seats/etc. If you really need to get it wet and get in there, I found if I went over that section using the hose attachment to suck up the majority of the liquid and then came back with the "dry" setting to suck up the remaining liquid that worked pretty great too! The hand-held spot treater does a great job and will not overly wet an area if you spray with a fast sweeping motion over the area, repeating to reach the desired saturation. Follow the instructions and take your time sucking up the liquid. Does a great job! ** Only drawback... the pet attachment must remain FLAT or nearly flat, or it will not work right. So if you need to scrub pet-"ick"/human-"ick", then first use the regular hose attachment to spray that area. Then TURN OFFFFF the carpet cleaner and use the scrubber on the standard hose attachment on the spot you are treating. After giving it a good scrub, remove the standard hose attachment. Then attach the pet hose attachment. Now, turn on the vacuum and spray/suck up the liquid until clean. Also, keep an eye on the "FULL" line on the pet resevoir to make sure the pet-"ick" doesn't end up getting in your vacuum hose making it stink. After you are done, follow the instructions and take nearly every part off. It is SUPER EASY & STRAIGHT FORWARD! You can clean nearly every part with some warm dish soap in the TUB/BUCKET/SINK/DRIVEWAY/ETC. with a scrub brush/sponge/rag/running water/hose. It seems really complicated the first time you run it, but after that first use & cleaning you will find it is SUPER SIMPLE to use & clean.

m really impressed with this Shark carpet cleaner. It’s powerful, easy to assemble, and does an excellent job lifting deep dirt and pet stains from carpets. The water tanks are simple to remove and clean, and I like how lightweight and maneuverable it feels compared to other machines I’ve used. Suction is strong, carpets dry fairly quickly, and it works well on high-traffic areas. Overall, great performance for the price and definitely worth buying.

Tengo dos niñas pequeñas, se imaginarán como estaba la alfombra, es mi 1ra vez usada y quedé encantado. Me llegó en excelente condiciones a México. Lo único malo es que siento que gasta mucho producto (casi una botella que ya viene incluida) por alfombra. Ahora tengo que ver dónde conseguir más producto.

Color me impressed. My business switched office space and the existing berber carpet needed a good cleaning. Keep in mind that this wasn't a home with children or pets -- just an office with a low volume of visitors and residual dirt tracked in from the gravel lot after people made it past 2 welcome mats. My past experience with consumer "steam cleaners" wasn't great - they spit out a lot of water, did a half-hearted job at cleaning and really couldn't compare at all with a professional steam clean. But 2 things convinced me to buy this -- 1) I've had great experience with a Shark handheld that has done the best of any vacuum I've owned over the years and 2) the cost of this unit was equal to a single pro carpet cleaning session. Figured worse case we'd have a carpet cleaner on hand and we had some upholstery that needed to be tackled anyway (past experience with hiring pros to steam clean upholstered furniture felt like we paid a premium for 5 min effort per chair and they looked about the same before / after) Wow. This "carpet xpert" does a great job, easily rivaling a professional steam clean, at least in the application we used. Cleaner arrived almost fully assembled. Took a brief moment to snap on handle and push in hose. Pre- vacuumed as instructed before firing it up. (cleaner is not designed to pick up hair, crumbs, paper shards, etc. so you'll need to make sure they're appropriately vacuumed up with a clear surface to start). Operation was pretty intuitive (I did glance at instructions) with the exception of the hand held unit (the "stain striker" hand held piece has 2 buttons - not at all clear which was for spraying and which for drying. But the main unit has a very simple push forward to spray, pull back to extract/dry. The "deep clean" choice on the machine is a bit gimmicky since there is no "standard clean" option, just "deep clean" but okay, I won't dock for that. The unit does hesitate to power off - my machine takes a full second or two after the power off button is depressed before it actually turns off. So much of a delay that I actually tried at first to depress the power button more than once with the effect that I kept turning it back on before it turned off. For now I'm assuming that's not a genuine issue but I'll repost if it becomes a problem. Haven't used it on upholstery yet, but did a great job tackling the berber carpet. The water came out... disgusting. Which is exactly what one wants from a carpet cleaning machine. Oh, unit warned about water temp not exceeding 140. I didn't much follow warnings about water temperature because I'm not really sure what 140 degree water feels like exactly or how much below this maximum is intended. I know boiling is ... well 212 degrees F and 100 F is bath water. And most water heaters max at 140. But the warnings intent or preferred operational temp wasn't clear. Should the water used be... as hot as can come out of the tap? mildly warmer than bathwater? much warmer than bathwater just not hot enough to burn you? And what exactly happens above the 140 degree cut off? Does the unit melt? or is it just a warning so that people don't burn themselves? I decided to go a notch below the max temp out of the faucet to get nice hot water, hot enough to work the dirt loose but not so hot that I'd get burnt if it spilled on me and that seemed to work.

Todo muy bien!