WithingsSmart Scales for Body Weight, FSA or HSA Eligible, Body Analysis, Fat Content, Muscle Mass, Bone Density, Visceral Fat, Bathroom Scale, BMI Scales Digital Weight and Body Fat, Bluetooth, WiFi

This is going to be long. I bought this scale for part of my 65 pound weight loss journey. I found that the ECG reported “inconclusive” like 90% of the times. It also showed my heart rate consistently 100-140. I was certain the scale was defective, because my pulse oximeters all reported my heart rate in the 60’s and 70’s just before using the scale.I was wrong. The scale was/is accurate. Digging deeper, I found that the FDA has authorized ECG algorithms only for pulse rates below 100. Higher (tachycardia), the waveforms are to close together to be analyzed correctly. Trying to document to Withings tech support what I thought was an error by the scale reading my heart rate, I discovered that when I stood up, my heart rate rapidly jumps to over 100. You have to stand up to use a scale. The times I successfully got an ECG result were all the times my pulse was lower than 100.The Withings Body Scan scale helped me identify that I might have POTS. And my high pulse was the problem - NOT a defect in the scale. My Kardia Mobile 6L always provided a 6-lead EKG result, but I was sitting on my bed. It would never have uncovered this issue.Ling in Colorado, it is usually very low humidity. Occasionally, I would get a Body Composition error. If I moisten my feet, or apply a light lotion, then it reads without any errors.

I recently purchased the Withings Body Scan. I also own the Smart Body Analyzer and the Body Cardio. All of these worked great for me, which is why I am loyal to the brand. If you simply want to weigh yourself, you don’t need this scale. You can get accurate results with any, much less expensive, modern digital scale. Withings scales offer more than just weight measurements. I use this scale to measure body composition. Some people say that they are not accurate. This scale uses Bioelectrical impedance analysis (BIA). The impedance value, along with other personal information, is used in a formula to ESTIMATE body fat percentage and other body composition factors. Now, this is the newest of the Withings scales, and it takes many other measurements that rely one newer technologies. While all of these technologies have an error rate. To ensure consistent measurements, it is important to use the scale correctly - Being properly hydrated can affect the accuracy of the measurement, as more water can reduce impedance. Additionally, it is important weigh yourself under the same conditions each time. That is, in the morning, before you eat or drink, and after going to the bathroom. I do this and I am very happy with this scale and the consistency of it’s measurements.

I've been a Withing customer for as long as long as they've been around and owned multiple of their products. I purchased the in Oct 2023 and for about three months it worked really well. However, after some time it started regularly failing to read my heart rate, which also disables other features like vascular age. I first contacted Withing support in May 2024 and provided them with all of the information they asked for in the support request, along with everything else I could think of that was relevant. The support response was very disappointing. They walked me through a multi-step, multi-week process where they asked me repeatedly to do the trouble shooting steps documented on their web site that I told them up front I had already done. In June I was traveling for about two weeks, and they automatically closed the issue without telling me.After returning from vacation, I was really frustrated to see the issue closed when I tried to reply to their latest pointless request, so I let things go for a few weeks, hoping things would get better, but they didn't. I tried to reopen the request, but there was no way to do that, but instead you have to open a new request with a link to the old support request. Weird, but that's fine. However, once I did that, the issue was automatically closed in minutes. I thought I must have done something wrong and tried twice more with the same result. I looked for a way to open an entirely new support request and the only options it showed on the page was to do live chat or visit the support forums. I decided against the support forums since there are very few posts there and almost no actual support from Withings.I ended up opening up a chat request. I provided them with the previous support request and gave them a short summary of my problem. The support person completely ignored my previous support request and wanted to start all over on the process. I insisted they read the support request, and they then skipped a few steps through their script. Talking to them about this dragged on for almost 40 minutes, with the person insisting I redo steps I've already done and refusing to help me unless I did. Ultimately, I gave up and told them I was not interested in proceeding since I had wasted so much of my time with them.This entire process was unpleasant and felt as if Withings was actively trying to make it difficult in order to avoid providing warranty support. I told them as much, and they offered to refer my request to a senior support person. I told them that sounded great, and then they insisted I had to redo steps over again in order to proceed with that.Other scales on the market have 80% of the features of the Body Comp for 1/3 of the price. I ended up with a Eufy scale which seems great. The entire time I had the Withings scale I regularly had problems with the scale regularly not updating my weight etc in the app for days at a time. The Eufy scale reads my heart rate every time and syncs the health data to my phone instantly.At this point I'm done doing business with Withings. I expected a premium product when buying this scale and with that premium support. Instead, I got something that didn't deliver on the features that were promised and a company that appears to be intentionally hard to work with.I rarely write Amazon reviews, but I hope this can help someone else avoid the problems I had with this one.