Why doesn’t the dealer just provide you with the papers? If I don’t have papers for the watch the value decreases significantly if I want to sell...

Hello, Rolex dealers cannot provide the warranty card to non Rolex dealers. If you have any more questions, please feel free to call me. Regards, Moshe Gold Watch Co. 1-877-503-4055 Ext. 803

What year is this watch? Does it come with box and papers?

Hello, This watch is a 2019 model and includes the original Rolex box, booklets, tags, and a 5 year warranty from our company with a Certificate of Authenticity. If you have any more questions, please feel free to contact me. Regards, Moshe Gold Watch Co. 1-877-503-4055 Ext. 803

If there is no warrenty, why no discount?

Dear Sumit, Thank you for your inquiry. All watches we sell are shipped with the manufacturer's box, manual, and serial number with a certificate of authenticity and warranty card from AuthenticWatches. If a problem should arise with the watch, you must ship it back to us. We will then send it back to the supplier the item originated from, who will forward it to the service center. Our warranty is an advantage as we always match or exceed the warranty period provided by the manufacturer. Furthermore, our turnaround time is usually half that of the manufacturer's repair time frame. We are unable to provide the manufacturer's warranty because we are not an authorized dealer. This is partly what allows us to buy and sell many of our watches at significant discounts Please let us know if you have any further questions or concerns. Best Regards, Sandy AuthenticWatches

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.