Bromic 246 mm Ceiling Mount Pole for Smart Heat Patio Heaters - Black

We have had this installed for 3 months now and believe it is an excellent value. We live in Seattle and the weather is often damp and cool, so we needed a heter for our covered deck, which is 16' long by 12' wide. We had the unit professionally installed and it has worked flawlessly, every time, and we have used it dozens of times. The heat is gentle and persistent and maintenance free (so far). Excellent value for the money.

I needed to contact the company for a couple of things: received broken bulbs, how to properly dispose of broken bulbs and handle new bulbs, issues with unit working. Each time I contacted the company their response was very fast and they immediately resolved my issue or answered my questions to a satisfactory level. They even assisted in troubleshooting the power switch I did not purchase from them, which resulted in me purchasing a replacement from them. Product works great and I’m looking forward to sitting outside on those cooler nights that used to drive me indoors.

The first unit I purchased broke after 2 Weeks. It provided plenty of heat for my 10x14 patio. Amazon gave me a full refund and I purchased the same unit again. Unfortunately I had to pay the electrician twice. Also the instructions from bromic are not very clear. You need to purchase the on/off switch or dimmer. I bought the dimmer which cost $795. I felt it was a Ripoff. So all in, this unit cost me $3000. (Heater, dimmer and electrician coming twice. After I got over the price and hassle of getting it installed twice, I am very happy with the unit and it keeps me warm on the cold LA nights. 50 degrees. (Lol). I probably would have been fine with the 4000 unit. The remote/dimmer works well. You have the choice of 25, 50, 75 or 100% when you turn it on. There are up and down arrows on the remote that allow you to fine tune the temperature by 1% per Click. So if you want it at 33% you hit the 35 Button and then tap the up switch 8 times. It still is tough to get over the 800 bucks for the on/off dimmer switch.

Had an electrician run a 240 line out to my 14ft x 14ft gazebo so this unit (6000W version) could be installed (note that doing so costed more than this unit!...keep that in mind for your project budget...I received 3 quotes). The unit itself does a good job of putting out heat. Very directional though. This is installed top/center of a vaulted gazebo ceiling and I had to angle it to point toward the couches to get a bit more efficiency out of it. Pointing straight down on the coffee table resulted in some heat, but not enough to warm the general area under the gazebo. However slightly pointed directionally at the couche(s) works just fine. 5 stars for the product itself, but 4 stars for Bromic for price-gouging their timer switch which I think is a very important safety feature. I have little kids and though they know not to touch the on/off switch for the heater, kids are kids and without a timer this could be accidentally left on for days without me knowing. Serious safety/cost issue here and Bromic wants over $700 for that switch. Their remote is also out of this world expensive.

Do unforeseen circumstances I purchased this in the early fall of 2023. Just hooked it up second week of March. Barely generates any heat. Very frustrated. Update: Customer service (Scott) Was amazing and very Patient. It ended up being a wiring issue. If you are not clear on proper wiring I suggest you contact customer service. My Electrician is a 40 year union electrician and he found it challenging