HP OfficeJet Pro 9012e All in One colour printer with 6 months of Instant Ink, Black, White

I had some difficulty selecting a worthy replacement for my trusty 11 year old Canon MG6250 that finally died. I wanted a reliable printer with a cassette input tray to hold the paper (rather than a rear input tray) and reasonable printing costs. The few home printers that fit the bill have done scathing reviews, so I decided to look at something a bit more office quality. I was very surprised that the 9012e was under £115, and liked the features. Yes, it’s a bit too tall with an automatic document feeder I don’t really need, but the desk footprint isn’t too bad. I like the quality of the output, the speed of printing, and the features on the Mac and iOS apps. I also like the Instant Ink concept, and enjoy the ability to print full colour pages and photos without worrying about additional ink costs (all pages are rated equally). Things I don’t like? The screen is a bit on the small side, but not too bad. I’d also like a second rear tray for one-off prints with photo paper, labels, envelopes etc (at the moment you have to officially remove the paper from the cassette and put these items in there - a bit of a faff). A good solid printer so far, and very easy to set up if you follow the step by step instructions. Recommended.

I got this printer because I wanted an upgraded one due to studying a lot I needed a double-sided printer. The printer was easy to set up and even connects with my phone very easily. I love how it has a tray that closes for the paper particularly with having young children they use to take it from my old one now it's safely away from little hands. I also love how when you do double-sided printing it stops to say it's drying and it's support fast, I've also printed a few certificates on a card to go in my frames from it and the quality was outstanding. My overall opinion is that I would certainly recommend it to anyone and I will be sticking with this printer for a long time.

Once set up, this is a good all in one printer. Print speed and quality is good, scans and copies well. However, the set up was not as straightforward as printers I’ve had in the past, and installing the ink cartridges that came with it was a pain - it kept saying one was missing. After resorting to the longstanding remedy of switching everything off, and start again, all went well, and I am pleased with the outcome.

Bought this for my home office and found it incredibly simple to setup and get running. In fact my 5 year old was able to set up her mothers phone to work with the printer with zero issues. I have a wide variety of devices in my home and it worked first time with my Windows machines, Linux machines, iPhones and iPads so all around a good device with good quality printing and scanning.

Where to start? I have had this printer for just over 7 months. I wanted to use the scan function last weekend and found that it didn't work when I tried to use the 'HP Smart' app in Windows 11. I therefore tried to install the full function software from the HP website and the software won't even install. I ended up using a free app from the MS stoe which works perfectly. I still think the HP offerings should work with their printer. Now on to the fun part, I started getting a flashing error code today and random 'print head missing' error messages so I tried using the virtual agent on the HP website and, long story short, am no further forward. I contacted HP to explain that I had lost all faith in this printer and wanted to return it for a refund and replace it with a different brand of printer. They politely explained that I would have to take this up with Amazon because they only processed returns through their online web store. So, nil points for this printer from me (because it doesn't appear to have any longevity and the software etc dodesn't work for me at least) and nil points from HP for being less than helpful when I needed them most! I'll update once I have tried returning this through Amazon (not holding my breath though if I am honest)

Easy to set up online apart from scanning to email. Support, by immediately returned phone call, soon got that sorted and was probably my not understanding what I was doing anyway. Reassured that good support is always available. Prints quickly and good quality.

I have an HP 9010 which recently died on me, so I bought a 9012e. It uses the same ink cartridges and I have several spares, they are not cheap and it would be a waste not to use them. While setting it you are asked to download it on your mobile phone HP app (I had it already) and add a printer which is fine. BUT the new printer identifies itself as 9010 which is very confusing because I have a "real" 9010 sitting next to my new 9012e. Identity crisis?! After following the instructions on a mobile app, it will just say we cannot complete the set-up on the mobile phone, please now download the same on your PC. So you need to download the desktop version and they will try to make you sign up for "instant ink" several times, really annoying but you cannot skip it, the printer will not unlock the screen unless you follow the steps and preferably sign up for instant ink service. After it is done you can simply use the control panel and add a printer on a secondary laptop(s), no problem. As an added bonus you cannot insert used genuine cartridges during the initial set-up, you must insert "set up" cartridges. Why?! The printer itself is 4 stars, cheap plastic but printing quality/speed is decent. The software is 1 star, HP is so desperate to make you sign up for "instant ink" They forgot about the updates.

Looks good. Easy to set up. Good print and scan quality. Good value for money