Where are these manufactured?

I bought a pair before they were manufactured in China. There is a definite difference in quality. I won't order anymore - too bad because they are so cute.

I have three pair and wash them all regularly in the washer with a load of clothes. I air dry them. This has not changed the sizing or the quality in my experience.

Can the footbed be removed?

Yes, I removed mine to put orthopedic inserts in.

What’s your return policy? I ordered a pair and they are too big. I would like to exchange them for a smaller size but their was no paperwork.

I have the same problem too. I was not able to do an exchange. I bought the shoes during Prime Day with 20% off. I ordered size 6.5 and it was too big. I wanted to do an exchange for a smaller size. I followed the instructions and clicked on “refund or exchange” but the system didn’t prompt me to select exchange. It only asked for feedback about the product, which then led to a return. Please let me know how I can exchange them for a smaller size. Thank you.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.