BRUTUS & BARNABY Cow Ears for Dogs – Whole Ears 12 ct, Thick Cut, Grass-Fed Angus Beef, All-Natural No-Rawhide Dog Treat Alternative

UPDATED REVIEW –Folks, please do not hesitate to purchase this product. I say that with a number of high-ranking factors in mind, but for two main reasons: (1) Consistent highest quality; and (2) customer service. I have been buying these cow ears from family-owned Brutus & Barnaby for about 8 years now, and we are currently serving them to our third rescued Labrador.First of all, this company's cow ears have consistently been of the highest quality on the market since I've been treating my dogs to daily cow ears. They are always thicker and larger in size than those from any other seller. Further, unlike many competitors, the product is never moldy, no discoloration of any type – yet they're not bleached. And the icing on this cake? Most notably, THERE IS ALWAYS A NICE, HUGE, LUSH, DOG-YUMMY RING OF CARTILAGE on each and every piece in the bag. This company's products are more than head-and-shoulders above the competition.Sadly, one day a hiccup came calling: When I received my most recent order, I was shocked. The overall quality of the product was fine – great, actually, just like always … with one exception: This time, the sizes of the ears in the bag were wildly inconsistent, and I was shocked and disappointed.The ears in the bag were mainly medium to small sizes -- some, a good 25%, being shockingly tiny, as in 3" ... Only about 10% were large, with the bulk of the bag being around 5-6" (which in all fairness, is the norm for most other manufacturers of this particular product). Okay, yes, I'm sure that I've become spoiled by B&B, but ... This bag was way inferior to what I have come to expect from this brand over the years. What I received was mediocre compared to what I have always received from this company in the past -- more along the lines that I expect from other brands.I was pretty ticked, but I let it slide at that time – chalking it up to, “Hey, that's life.” … However, several months later, I came here to Amazon searching for cow ears before my current supply is depleted. I took that opportunity to leave a less-than-complimentary review of this product.What I did not know is how incredibly diligent and responsive B&B is when it comes to customer service and goodwill – a level I have never been witness to in my entire 67 years. Within 24 hours of leaving that review, I was contacted – B&B reaching out to me!!! People, lemme tellyouwhat (that's a full sentence where I come from) … The representative, Kailey, was kind, professional, knowledgeable and helpful.Kailey apologized for my issue. She very kindly asked that I send the product back to them (according to company policy) and offered to send a whole brand new bag in its place. However, I had waited three months before saying anything about it. I told her that the bag was nearly empty as I had been feeding the treats to my dog daily. I thought at that point, “Game over.”Not so fast – Kailey wasn't done yet! She replied, “We see, so in that case we can offer you a 50% refund to make up for this or we can send out another bag of cow ears to replace the 25% of the ears that were too small. Please let us know which works best for you.”Now I ask you: HOW EXCELLENT IS THAT??? HOW MANY COMPANIES ARE THIS ACCOMMODATING? Well, not very many, I can assure you. I am extremely grateful for this wonderful company, and highly respectful of their obviously lofty level of integrity. I probably don't need to say it, but clearly Brutus & Barnaby has more than earned This Customer's business – as well as my undying loyalty – for the lifetime of my beloved dogs. THANK YOU, BRUTUS & BARNABY !!! And you can just betcher sweet bippie that I will be sharing this outstanding experience with all my friends and acquaintances.

We have 2 Mastadors (and many visiting doggie friends).These are great quality compared to others I've tried ,very fresh. Every dog here absolutely loves them and the hardness/thickness are perfect. We've never had a problem with digestibility and their teeth are pearly white. These have the perfect crunch for our big dogs and I won't switch brands because these are the BEST! We also love the sweet potato sticks and dehydrated sweet potatoes. Feeding quality ingredients ensures a long and healthy life. Thanks for the great products!

We've been buying these Cow Ears for our dog and gets so excited to get it as a treat. Perfect amount of chew especially for those aggressive chewers. She can sit there and enjoy it for some time.

Dog loves these and it takes her a good while to work through them.

Our dogs love these. We have two small dogs who both love these cow ears.

Our dog seems to love them.

My dog loves them. They are his special treat. They are large thick so it takes a while for him to devour it.

They love them but they're kinda like foam and don't last very long at all