SteelSeries Arctis 9X Wireless Gaming Headset – Integrated-Xbox Wireless + Bluetooth – 20+ Hour Battery Life – for-Xbox One and Series X, Black

Pros:- Great audio quality- Has 3 different connection methods and you can use all of then simultaneously: Bluetooth, 3.5mm jack (no mic available) and Xbox connection (console or Xbox dongle). This is the main reason I bought this one over other premium headphones, I use 3 devices (PC via Xbox dongle, android via 3.5mm jack and iPhone via Bluetooth). I control the volume in each of the device's audio system separately and the volume wheel in the headphone is a separated master volume, so it works perfectly.- The mic in the Xbox mode is one of the best I experienced for wireless mics. Of course it is not as good as an wired high quality mic, but it's really good (I don't have an Xbox, but I use an Xbox dongle on PC).- Long battery life. I use it all day long and charge it at night. The battery does last more than a day, but it dies in the middle/end of the second day of use.- Comfortable, but nothing extraordinary like some reviews I saw before buying said. The headband is adjustable and I had some difficult to find the right setting (the headphone would start falling from my head if I tilted it down a little at first), but no problems after I found it.- The headphone works while charging.Cons:- The mic in Bluetooth mode is really bad, use the Xbox mode Bluetooth if you care about this.- While the Bluetooth mic is in use, the audio you listen to will also be bad, like phone call quality (the quality changes from Stereo to Hands-Free mode). This is a limitation of the current Bluetooth technology, all Bluetooth headphone have this problem. This problem also doesn't happen in Xbox mode, only Bluetooth.- The secondary volume wheel didn't work. It was supposed to control volume ratio game/voice call. Maybe it only works for Xbox (I don't have one), it didn't work when I tried on phone calls and Discord. I don't really care for this, so I didn't ask for warranty.- You don't have access to the mic in the 3.5mm jack connection mode.- Noise suppression is not that good.

I purchased these despite the reported issues with connectivity. And I noticed when I purchased it I had no offer to add a protection plan. This was concerning.I received my headset and charged them, but they appeared fully charged. I then hooked them up to my laptop to adjust the settings and check for firmware updates. Surprisingly, there was no update and I appear to have the same version that has been out with reported issues.Knowing that I didn't want to use the Bluetooth feature and after reading about others experience. I decided to disable the Bluetooth auto connect feature in the steelseries engine.I synched my headset to my Xbox and viola! They certainly sound great. The volume isn't excessive, but that's probably for the best. They sound fantastic and I noticed directional audio was very good.After one match in the new COD MW. I was in the menu when I noticed the first sign of crackling.I grew concerned considering the price tag.But I continued. The crackling would occasionally occur, more commonly with the menu soundtrack.Then in game there were a few instances of the audio momentarily dropping.I was trying anything I could think to determine the cause. I tried turning off Bluetooth devices around me.It was then I notice it happens more when I move abruptly. This made me fear it was a hardware issue such as loose parts.After giving up to find the cause of the issue, I continued playing.At some point the headset disconnected entirely despite still being powered on. I was sure I was going to return them at this point.But I wanted to game. So after reading guidance I found online. I shut off the headset. Hard reset my console. And smoked a cigarette.Since I turned it on after this, I have had no issues. Even if I move my head more than I naturally would.Now this was about 18 hours ago. I'm about to use them again and hope there are no issues.If it's a firmware issue I don't mind waiting for an update. Because if I have no more issues, then the troubles I had in the first few hours after initially connecting no longer occur. Then these deserve 5 stars.I may update my review of anything changes. I bought them with confidence the connectivity issues have had ample time to be addressed and resolved. However I did have the same reported issues initially.If they don't have anymore connection issues, these are hands down 5 stars.This may be the most comfortable headset I have ever worn. And they sound great.For the price, I expect the quality. And if the connection issues persist then the headset is unbearable to use. I hope they last and I don't run into many more issues.I definitely recommend them. The only caveat is the present connection issues that commonly occur. If you get a pair, try what I did and troubleshoot. Because now that they have been working, I'm very happy with them. I'm hoping they continue to work well because it would be sad for such a great product to become useless due to one significant flaw.