My 10 year old can hear his friends but they can't hear him. What are we doing wrong?

I think it is the volume dial, I couldn’t hear anything at first until I adjusted it. It is on the same side as the microphone, it’s a black dial thing that you can move to put the volume up and down. Hope this helps!

How do I get both ears to work?

Get a hardware engineer to fix it or buy new ones

Only the left side works how do I fix that?

the 3.5mm has an issue check that it is not bent, rotate it, if both sides work then the 3.5 mm jack has an issue. if it is broken, there is no fix, since the plug is fixed.

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Description

🎮 Level Up Your Game with Unmatched Clarity!

COMFORT FOR HOURS - Lightweight design ensures comfort during long gaming marathons.
SWIFT MUTE ACTION - Easily mute your mic with a simple flip.
OFFICIALLY LICENSED - Trust in a product that meets PlayStation's high standards.
POWERFUL SOUND EXPERIENCE - 4mm audio drivers deliver immersive audio for every command.
CRYSTAL CLEAR COMMUNICATION - Bi-directional, noise-cancelling mic for clear team chats.

The LVL40 Wired Stereo Headset for PS4 is designed for gamers who demand comfort and clarity. With its flip-to-mute feature, lightweight build, bi-directional noise-cancelling mic, and powerful 4mm audio drivers, this officially licensed headset ensures you stay connected and immersed in your gaming experience.

Specifications

Control Method	Touch
Controller Type	Wired Controller
Control Type	Volume Control
Unit Count	1.0 Count
Item Weight	12.32 ounces
Headphone Folding Features	On Ear
Earpiece Shape	Around ear
Headphones Ear Placement	On Ear
Style Name	Classic
Theme	Video Game
Color	Black
Connectivity Technology	Wired
Headphone Jack	3.5 mm Jack
Is Electric	No
Antenna Location	Gaming
Compatible Devices	Gaming Consoles, Laptops, Desktops
Cable Features	Without Cable
Additional Features	Adjustable Headband, Lightweight, Noise Isolation, Microphone Included
Enclosure Material	Durable, Light-Weight Polypropylene
Specific Uses For Product	Travel, Gaming
Frequency Range	20 Hz - 20,000 Hz
Noise Control	Sound Isolation

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