Heybike Cityscape Electric Bike 350W(Peak 500W) Electric City Cruiser Bicycle Up to 40 Miles 23MPH Removable Battery, 7-Speed and Dual Shock Absorber, 26" Electric Commuter Bike for Adults

We couldn't be more pleased with our Heybike Cityscape. It was bought for my wife who, at 82 years of age, had begun to struggle a bit pedaling up hills, even in low gear. The idea was that some pedal assistance might make it possible for her to continue to ride for some years to come. And, after just a short time of using the Cityscape, that hope seems to have been fulfilled in spades. Here's more information:1. Delivery and Assembly: The bike arrived within three days of ordering, and the FedEx driver was kind enough to deliver it right to our garage. The box was unscathed from the shipping activity, and we found the bike inside to be in perfect condition. (I noted the temporary spacer bolt on the front fork to prevent shipping damage of the fork -- what a great idea!) The bike comes with a short, illustrated assembly manual, and, following the simple, well-described steps, I was able to assemble the bike quickly and without any confusion. It was one of the easiest assembly operations I've encountered, thanks to Heybike's having already completed the more complicated tasks. It's basically: install the front wheel, affix the front fender and headlight, insert the handlebars, insert the seat, and screw in the pedals -- and you are ready to go (after inflating the deflated tires, of course.). I did put the battery on the charger but it was fully charged within a half-hour.2. Riding: At first we gave it a "no-assist" test ride (while the battery was on the charger). We found that we could adjust the seat and handlebars so they were a perfect "fit" for my 5'2" tall wife, and, with the very low step-over (one of the reasons we had selected the Cityscape), it was easy to mount and to get rolling. In "no-assist" mode, the bike rolls as easily as any non-electric bike. In fact, it coasted downhill at a faster clip than my own pedal-only bike; I had to pedal to keep up!. With the battery installed, we found we got exactly what we were wanting by pedaling in "no-assist" mode on gentle terrain (still getting some exercise), and then clicking to assist level #1 for the hills. The motor kicks in gently and, viola!, the hill "disappears"!. Clicking back to "0" at the top of the hill is also a smooth transition back to pedaling.3. Customer Support: Our first question was that the saddle bags that were a part of the order did not come with the bike. I asked customer support about that and was informed that they were shipped separately. Indeed, they arrived three days later. The second question was about reading the LCD screen that controls the functions of the motor and has the odometer, etc. on it. While it is quite readable in the garage, outside in the sun, the screen fades and becomes unreadable unless you shade the screen with your hand -- not advisable when riding, of course. I relayed this issue to Customer Support and they quickly responded with the suggestion that perhaps a different version of the screen would be better -- and they offered to send that as a replacement free of charge, along with installation instructions. (We only just had that conversation, and the new screen is on its way.) I find the Customer Support people, (Bella helped me) to be very responsive, interested in solving my issues, and generous in their solutions. It is a joy to find such helpful customer support people anywhere these days, and I give a shout out to Bella and the Heybike team!On a final note: My wife is able now to bike as if she were in her 20s, and I am having trouble keeping up with her, being the same age as she is. I may have to get myself a Heybike, just to keep up!

The seat and handle bar grips were not as shown. Also the switch was different to control speed than shown. Waiting for company to get back to me. I do like the bike but I wanted the seat with the shock absorber in it.

We love our heybikes! Few issues in the beginning, but all worked out well and before we put them away for winter, we had racked 200 miles on! Love!!!!

There is a bolt under the seat that is used for changing the seat angle and attaching the seat to the bike. The threading is stripped on one side of the bolt, so I am unable to attach the seat to the bike as of writing this.Also I bought the version with the green saddle bags and those were not included with the bike.I sent an email to their support team at [email protected] yesterday and I am still waiting for a response.Update: The saddle bags came in the mail in a separate box, so I have the now which is nice, but its been 3 days and I still have not heard back from their support.Update 2: It took support 5 days to get back to me, they claimed that the reason that they didn't respond sooner was due to the weekend, I sent the support email on a Wednesday. But after that I sent them pictures of the broken part and got a replacement 6 days after they approved the new part. So in total I got the bike on May 9th and it took, 13 days after that to get the new part. All appears to be in order so if you reach out the support they will eventually get you the replacement parts.

We purchased 2 Heybikes for our summer cottage in Iowa early summer 2024. When they arrived, we noticed there were a few issues with the functional use of the bikes. Within days of arrival, I sent email to customer service to Heybike hoping for a response. I was surprised to have a response within 24 hours and gave guidance and immediately sent replacement parts for the issues identified. We we also advised to have any repairs not comfortable in performing ourselves to find a local bike repair store and send receipt for payment. We found a local repair shop that took on the small alignment issue, charged a fair rate and receipt was submitted and credit given to our payment method on file. We are happy to report the process was easy, bikes are operating perfectly and would purchase the product again.

This bike is super fun to ride. I wanted something that made an uphill commute less difficult and this definitely handles that with ease.Positives:Easy to put togetherLow bar to make getting on easyCruise design for comfortMakes bike rides fun and easyLarge saddle bags are well made and will make commuting easier.Negatives:The lcd screen doesn’t work.The seat is extremely uncomfortable. Also the one I bought had a brown seat and the one that arrived had a black seat but I liked the look of the brown seat more. Will need to switch out for a better one.I wish there was a cup holder of some kind but that’s a small request.Saddle bag is difficult to attach in a super sturdy way.

I’ve had my bike for 2 years and love riding it to work when the weather is nice. I live on a hill and it is now possible to bike ride anywhere without worrying about how to get back up our hill. Customer service has been great when I’ve had issues and I highly recommend a Hey Bike!