I only received 1 smartchlor cartridge. the box packaging says 2 pre-filled cartridges. What's the deal?

It says in the description: System Includes: FROG @ease Test Strips, Jump Start, FROG Sanitizing Mineral Cartridge (lasts 4 months), FROG @ease SmartChlor Cartridge (lasts up to 3-4 weeks depending upon hot tub size and usage). This would be 1 of each.

would this item work for a kiddie pool? it's a larger kiddie pool - about the size of a spa...

I think so. We use ours in our small spa. I’d suggest you take a sample of your water to a pool company and let them check it. The frog is a great benefit but you may need other things for your water too . Hope this helps

Why do I get so much foam on the water? Chemicals are balanced and temp is at 80 during winter with no use. It cant be oils or soaps.

Foam can be caused by a variety of things and it is hard to pinpoint a specific cause. With that said, it could mean your filter needs to be cleaned or that there is something in your lines (biofilm) causing the problem. I would recommend first cleaning your filter with a filter cleaning product. If that does not fix the problem, there are anti-foam products that will dissipate foam immediately. If the foaming persists, you may want to use a system flush or jet clean to clean out your lines (requires draining).

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🛁 Dive into effortless luxury with FROG @Ease – your hot tub’s smartest companion!

SMART CHLOR PRECISION - Easy-to-monitor SmartChlor cartridge ensures optimal sanitation every 3-4 weeks.
EFFORTLESS CLEAN WATER - Self-adjusting floating system keeps your hot tub pristine without the hassle.
GENTLE ON SKIN SWIMSUITS - Reduces chlorine by 75%, delivering silky soft water that’s kind to you and your gear.
LONG LASTING MINERAL POWER - Replace mineral cartridge only once every 4 months for continuous freshness.
TRUSTED WATER CARE EXPERTISE - Backed by 25+ years of patented mineral technology for crystal-clear, balanced water.

The FROG @Ease Hot Tub Floating System is a self-adjusting sanitizer designed for hot tubs up to 600 gallons. Combining patented mineral disinfection with SmartChlor technology, it reduces chlorine use by up to 75%, providing softer, clearer water. The mineral cartridge lasts 4 months, while the SmartChlor cartridge requires replacement every 3-4 weeks. Trusted for over 25 years, FROG’s system simplifies maintenance and enhances water quality with easy monitoring and balanced pH.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.