Poolin 15 Needle Commercial Embroidery Machine, 20" x 14" Large Embroidery Area,10" Touchscreen, InStitch OS5 System,270° Cap Embroidery, WiFi & USB, 11 Hoops for Hats, Shirts, Patches and Shoes

Oh my gosh what a bargain this machine is. I have been in the market to replace my old flat bed Embroidery Machine and wanted something I could more easily do clothing and hats which you can't do very well on a flat bed machine. I was finding used machines for a little less than this new machine. This Machine provides so many additional extra supplies, the 15 needles, open free arm features I was looking at an amazing price. It is super heavy weight so it will take 2-3 people to get it moved where you want, (We used a Garden Cart or you can use a 4 wheel dolly to make it easier to roll into the space you want) It comes with a great tool kit, 54 spools of thread, sample stabilizers of different kinds, two sets of T-shirt Hoops, and two sets of hat hoops included, it comes with it's own stand and everything you need to get started. Machines of this caliber would be double the cost at a dealer. The crate it was shipped in was also very well packed and a solid wood shipping container. I have still been learning the machine but have stitched out a couple items as practice. There was no installation manual to put it together but it was pretty straight forward, the book it comes with explains how to embroider items but it does not show how to hoop your items, or installation of the hat hoop or t-shirt hoops. However, youtube has a sight BAI Embroidery Machine with several instructional video's. This is perfect because I am more a visual learner and you can watch, pause and replay, from threading the machine, hooping hats and t-shirts (I spent an hr trying to hoop a hat fighting it until I finally watched the video to find there is an adjustment piece that had to be set and once I saw the video and adjusted the piece it fit easily, care and maintenance of the machine (you must oil it to maintain it - make sure to watch that video) When the machine came it did have two broken needles that probably occured during shipping I learned the hard way to change the needle do not remove the screw all the way (it only has two/three threads) the entire thing pops apart and it is extremely difficult to put the gasket and needle bar back together, a video shows to barely loosen the screw and get something to kind of shift and pull the needle out as it doesn't fall out freely. Their youtube videos walk you through a lot of useful information. So far I am extremely happy with this purchase.

After a couple of hiccups, everything is working perfectly. I just cannot say enough about the customer support. that Pulin has given me on this machine. If you want to buy this machine, feel confident that they’ll be with you. as long as it takes to make you happy!

So far this machine is doing GREAT! My first multi needle machine and ready to buy another one! Highly recommend and very user friendly!!

⭐⭐⭐⭐⭐ I cannot say enough great things about the Poolin X Bai embroidery machine! From the moment I unboxed it, I could tell this was a high-quality, thoughtfully designed piece of equipment made for people who are serious about embroidery, whether for business or personal use. Ease of Setup & User-Friendly Design: The setup process was much smoother than I expected for such a powerful machine. The instructions were clear, and the learning curve wasn’t intimidating at all. Within a short time, I was able to thread the machine, load designs, and get it running. The large touchscreen display makes navigating settings and selecting designs incredibly easy. Even if you are newer to embroidery, the interface feels intuitive and user-friendly. Performance & Speed: This machine is an absolute workhorse! It runs smoothly and consistently, even on large and complex designs. I’ve been able to complete multiple projects back-to-back without any hiccups. The stitching quality is outstanding—clean, precise, and professional-looking every single time. The speed is impressive, yet it doesn’t sacrifice stitch accuracy. It’s reliable enough to handle bulk orders and detailed enough for one-of-a-kind custom pieces. Versatility & Features: One of the best parts about the Poolin X Bai is its versatility. I can embroider on a wide variety of fabrics, from lightweight cottons to heavier materials like denim and canvas. It comes with multiple hoops and supports larger embroidery areas, which gives me the freedom to create bigger, more detailed designs. The USB design transfer option is seamless, and it reads multiple file formats with no issue. Build Quality & Durability: The build of this machine is solid—sturdy, durable, and clearly made to last. It doesn’t wobble or feel flimsy during operation. You can tell Poolin and Bai put a lot of thought into the construction. This is definitely a machine I can count on for years to come. Value for Money: For the price, the Poolin X Bai embroidery machine is a phenomenal investment. You get commercial-level features and quality at a fraction of the cost of some other big-name brands. It has elevated my embroidery projects and has given me the confidence to take on more custom orders for my business. Customer Support & Community: Another highlight is the excellent support. Poolin and Bai have built a reputation for being responsive and helpful, and my experience matches that. The online community of users is also a huge plus—plenty of resources, tutorials, and tips are available, which makes learning and troubleshooting even easier. Final Thoughts: If you are on the fence about investing in the Poolin X Bai embroidery machine, take the leap—you won’t regret it. It’s fast, precise, versatile, and built to last. Whether you’re running a small embroidery business or just passionate about creating high-quality custom designs at home, this machine will exceed your expectations. It has definitely earned a permanent place in my workspace.

Not a machine for beginners. Sais it has digitizing but relies on free apps that i can't seem to function. So you either pay for your custom images ti get digitized or spring for a price software package. Other then that the unit seems built to last and the packing method for shipment was the best crate system I have ever seen.

I love this machine! Very easy to set up and use. Stitches great! AMAZING technical support from Poolin. Very helpful and responsive.

I purchased this poolin a few weeks ago and had some issues with it. As soon as I purchased every machine, Jessie Xia would reach out to me and coordinate the delivery and answer any questions I had. She has been great to work with. She referred me to Corey, one of poolins technicians when another engineer couldn’t resolve my issues and he’s been fantastic. Always quick at diagnosing problems, and provides solutions. He’s honest, very knowledgeable and makes himself available. Honestly, if it wasn’t for Corey and Jessie, I wouldn’t have purchased more machines from Poolin.

This is a great embroidery machine. Bought this for my wife for Mother’s Day and she loves it! Also they have the best costumer service!! Kevin XU is the best! He keeps n contact with you and makes sure your machine is working properly! Any questions you have he is Johnny on the spot!! Thank you Kevin!!

I spent a long long time looking for an embroidery machine. The main criteria for me was price, embroidery area (larger the better), 15+ needles and to be well built with good reviews. I think this machine ticks all those boxes. It hands down wins the price category, has a large embroidery area, has the 15 needles and is extremely well built. The reviews are incredible from not only Amazon, but from Youtube and Facebook online groups. If you want a commercial grade unit that can do it all then I would highly recommend the Poolin EOX. Support has been incredible and they keep checking in with me to see how things are going. Truly a great experience.

I received my machine on March 15 and I cannot be any happier. This decision was a no brainer for me. I had owned a Poolin flatbed machine prior to acquire this multineedle. The reason I decided to keep with Poolin brand is because the support from the engineers is endless. They are always checking on you even after sales. Kevin Xu messages me once a week to check in and make sure everything is running smooth and making sure I have the latest version of the operating system. The whole process of acquiring this machine was really seamless. Wayne Geng was really helpful with the purchase. Communication is top notch even though they are in a total different time zone. I cannot be any happier about this machine. The stitch quality is amazing!! This machine is a beast!! It handles hats so well even the super structured ones. I have included a video and few photos of designs I have stitched. The highland cow was the very second design I stitched on my Poolin EOX without even doing a tension test which is recommended to ensure flawless stitching. This machine is a total workhorse! I'm able to complete my orders faster and with much better quality plus I can now do hats and that has expanded my small business a great deal. The machine comes pre-threaded and that is a huge bonus!!! Everything you see on the listing photos you get. Poolin really sets you up for success with their machines and their starter supplies. You get everything you need to start stitching. My small business keeps growing every day thanks to the flawless operation of this machine. If you want to check out more of my work if you're not convinced yet, visit my IG or Facebook page Nineteen 76 Designs. If you decide to check them out, the support group on Facebook is amazing and you'll see my work there too!

Item was delivered within 10 days. It is amazing! I have never embroidered before this and there is a definite learning curve. Buuuut!... support has been fantastic and I am in love with all I have been able to make. Here are a few of the items I have embroidered since receiving

I’ve been looking for a multi needle machine for a while. Most I’ve seen have been really expensive. I stumbled across the Poolin EOX and after watching a ton of reviews and videos I decided to buy it. The price is less than half of other brands. It came well packaged in a heavy plywood crate. A few things were missing from the crate but I sent a message and they arrived a few days later. Engineering and technical support is amazing. Great one on one video call training.

Poolin is super amazing. The stitch, the speed is so beautiful. This is my second machine from them and I can say is BUY IT !!!!. Worth every cent.