EcoPureEP42 42,000 Grain Water Softener | NSF Certified | Salt & Water Saving Autosense Technology for Whole House Soft Water Regeneration, Dark Gray

I had a Sears made by Ecopure water softener for 20 years. I brought this as the replacement for five people in the house. I cut out the old one, and put in the new one. I used a cutting wheel to cut my old 1 inch adaptors out because this new one was not a direct fit for the Sears one. It was close but the new control water valve is a half inch off center with the old one. I used the new control valve shipped with the unit. I used snap on water lines to my 3/4 inch water lines and the other end, the female 1 inch connecters screwed on and were tightened with a wrench. I was surprised at how tight I had to make the connection to make it leak-free. I had to tighten all the way down, so much so I was thinking there was something wrong but it was water-tight. This unit's brine discharge is a half-inch barb. The old one had a garden hose male screw on plug. I put on the half-inch line supplied with the unit, added a clamp, and then connected the other end to a male barb on the back of a garden hose female connector I got at a big box store. I brass-barreled this to an existing garden hose I had in place from the old unit. The hose goes through a small drilled out hole in my foundation to outside and into a curtain drain so the brine discharge goes through the drain and out about 200 feet from the house and not into a cement septic tank as salt + cement=trouble down the road. I plugged the unit it, added salt, regenerated, and everything was fine. No leaks, no problems. This was so easy to install. I like the digital screen. The reason I got this unit was because it so closely resembled my old one. I already knew how to operate it. It would have been nice to just slide it into the old connector but then again who wants to trust a 20 year old water softener valve? Best to go all new. Plumbing was a breeze. Plug and play. Time will tell how this unit does service-wise but I am confident in the Ecopure name. So far, so good and the water is soft again.

The water softener is great! Possibly one of the best out there. I do my own plumbing so installation was no problem. Delivery was a nightmare! The first one I watch the driver drop it off the truck upside down. When I opened the top everything was shifted around, I didn’t even open the box and sent it back. The second one came pretty much the same way but I decided to install it anyway. My old one died after twenty three years of service. It leaked from the top by the valve. Now it’s all hooked up, I can’t take out until I get another one. The third one came the same way, I put it in and it has been working great! Customer service was great, no problems there. Now I know we all love Amazon but after this experience I doubt I’ll ever buy a large appliance being delivered by Amazon again. I did buy a recliner but that was delivered by FedEx. The water softener has been great and gets five stars!

As the title says it worked great for about 2 months. Now the unit no longer softens the water. It is a good thing it was easy to install because I'm probably going to have to replace it.

The unit I received looked nothing like the displayed photo. Also, I bought this unit after some extensive dimensional research in hopes of swapping out my old Sears water softener. All dimensions were spot on except for the 1/2" in width shorter bypass valve of the unit. It now requires a re-plumbing to get it connected

Works fine, no problem, so far.

Bought this to replace my 16 yr old Kenmore 280 series softener. Researched other softeners at big box stores and what sold me was that EcoPure is part of Water Channel Partners, LLC...a company that has been in the water softener business since 1925 and had purchased the rights to the reliable Kenmore brand. In fact, the EP31 is nearly identical to the design of my series 280 to the point where installation took all of 10 mins using existing plumbing lines/fittings without modifications. Was even able to insert and reuse the old bypass valve without disconnecting it from the inlet/outlet water lines. Been in service for a week now and our new softener is doing the job just fine.My only reservation in buying online was the shipping & handling in transit. Softeners are not to be laid down on their side and was hesitant to trust those responsible for delivery to know this. However, it arrived right side up and intact. Watched the guys unload it from the delivery truck and they kept it upright while assuring me it was properly loaded onto the truck as well. Could only hope it was handled correctly from the point of manufacturer, too...but, that would be the case no matter if I picked one up locally. Softener was well packed and supported inside the box, too. All said, I'm very pleased with my decision. Hopefully, it will last another 16 yrs. or more.UPDATE: It's now been a year since I installed this softener. Has been working flawlessly.