What should I do when the TV may show no input source when the MAC/Laptop/PC/Xbox/PS5 is connected to the Smart TV?

Turn on the TV first, wait for the TV to display the main interface, and then turn on the MAC/laptop/PC/Xbox/PS5. Or Manually switch the input source to HDMI in the TV settings.You also can re-plug the HDMI cable on the MAC/laptop/PC/Xbox/PS5 end

What is 4K@60Hz,4K@120Hz?

4K@60Hz TV supports up to 60fps, such as 1080p 60fps, 4k 60fps.4K@120HzTV supports up to 120fps, such as 1080p 120fps, 4k 120fps.

Why do TCL and Hisense TVs show no HDR support?

TCL and Hisense TVs do not enable all the features of HDMI 2.0 by default. You need to allow all HDMI 2.0 features in your TV settings by yourselves. TCL and Hisense, find and change "HDMI 1.4" to "HDMI 2.0" in the TV settings.

What should I do when the monitor shows no input source?

First, check if the HDMI cable is connected to the HDMI ARC/eARC port of the receiver. Second, enable the ARC (eARC) function in TV settings. Finally, select the input source for the HDMI port where the HDMI cable is plugged into for the receiver.

Desertcart Logo

Deliver to South Africa

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.