Universal Stair Lift - 350lb Capacity - Folds Flat to Wall - Includes Warranty

We purchased this lift July 20, 2020 and it is going strong. It is a good value for the money. My wife and I installed it with my wife doing most of the work as I am partially handicapped with leg problems. It was fairly easy to install and took several hours to accomplish it. We had one problem with the plastic chain and it was probably our fault. I do not know what happened but it caught in the gears for some reason and broke it in several places. I had to order a new chain follower which was $140.00 due to my fault and not covered under the warranty. I am the one that uses the lift and I give it 5 stars as we have not any problem since purchase and It is a life saver for me to navigate the steps with ease.

This is a good solid stair lift; works well to help my spouse up and down our basement stairs. When you install it, a few things that you may want to consider: 1-make sure you get far enough from the wall (I ended up about 8 inches from the stair wall which gave me enough room for the chair to clear the upstairs door); 2-make sure you have adequate clearance from the stair steps to the rail; I believe the instructions say a minimum of 1 inch--I ended up at around 3 inches to keep the foot rest from dragging; 3-You can see the rail ended about 2 inches from the top door, this gives adequate room for the lift to get to the top, chair can swivel if desired, and you can still close the upper door; 4--the plastic chain is particularly challenging, it is designed to bend in only one direction; I didn't realize this initially and the chain would continue to bind underneath the chair; be careful when unwrapping the chain, make sure that where it becomes disconnected you snap it back together in the "right" direction. Overall a great lift; works well, we haven't had any problems since I got it completely setup. I'd have given it 5 stars if the instructions were better and had some pictures to help explain the setup. I hope these help.

Bought this item a year ago installed it myself and after 1 year it would come up but not go down. Talked to a tech at their customer support and he walked me through the steps to troubleshoot and identify the problem. The issue was the motherboard was no longer functioning correctly. They sent me a new board at no charge and after installing it today everything is once again working. I would definitely by from this seller again.

Product came missing parts. Had damaged track which you can't tell until you start building it. Had broken gear rack again you don't really notice until you start to build it. Channel for gear rack must have been slightly bent because what should have slid right in took hours to get in the track. Had to repair these problems first then discovered the splice bars which were already supposed to be in the one piece of track were missing. We had to manufacture those ourselves. The glide rails one was too large to fit into the track and when set down next to the other one was larger. We set them side by side and laid a level across them to check it. We had to sand that down to make it fit in the track. The sensor for the seat to be in normal operating position was broken off we were able to reattach it but it had some broken pieces and when on the chair it does not work so chair won't operate so we will need to either eliminate it or replace it. Because of all of the things we either needed to remanufacture or fix it took us over 12 hours to get this in place and it still won't operate because of the broken chair sensor. It will travel up and down with the service switch being held so I will say that once the sensor is taken care of it should work. Would not recommend this product to my worst enemy.

I really like this lift. My house was built in 1920 so the stairs are narrow, the bedrooms are on the top floor, the only bathroom is on the first floor, and I'm 70 years old with unreliable and wobbly knees. There were times that I actually scooted down the stairs on my butt. :( I desperately needed a stair lift but prices and installation costs were prohibitive. My son who is very handy around the house found this so we ordered it since he could install it. It was easy to install even though he needed a strong teenage boy to help him move it around since it's so heavy. I've had this now for just a bit over a year and am thrilled. This was an awesome purchase.

The electric track is cheap made and since it is battery powered, it would have been easier to just plug the chair in over night when it needed a charge. The worse thing is very poor instructions. When installing, leave plenty of length at the top of the stairs. Their instructions want you to chop the track off at the top of the stairs--that makes for a safety issue when the person wants to stand up and get off of the chair. We did not cut the track. "IF" you have a short stairs and need to cut---good luck. Where the 2 pieces of track connect is not strong enough, it takes 2 strong people to instal this product and if you have carpet on your stairs---the screws would rip that carpet up. The 2 switches are poor made and we broke one during installation and the switch stops are thin plastic and one of those broke the same day. The remotes work, the motor is a bit noisy and I have no clue where you would get the 2 batteries inside it--because the manufacturer includes no parts list at all. That and the amazon model is there because it has been discontinued. I find it hard to believe it is american made based on the very poor instructions and no parts. IF it was american made, you would want to think they would have a parts list. The day 1 of the 2 batteries dies--this product would be junk if you could not find a unique battery to replace. SO IF I HAD TO DO IT AGAIN, I would NEVER buy one of these if I knew it was battery operated.

First of all it was delivered with no damage at all, so kudos to the packers and Fedx. Secondly the assembly directions are adequate for people who are willing to take the time to read them and follow them step by step. It did require two gifted men familiar with carpentry, electricity and basic mechanics and about 2 or 3 hours to do it rght the first time. The quality is very good and the operation is simple and smooth. I am impressed with the safety features and the battery back up. You can spend alot more but this is all you have to spend to get a quality product.

First, make sure you have a very competent person who understands stair lifts install this for you. Even though we had the best all around fixer it was difficult to install the stair lift. The instructions are not that good. The drawings leave out things like the manual crank (and there is no handle for that crank). The terrible squeel from running the chair up and down is fixed by using a white lithium grease and directions are not clear where to put the grease. We thought it was on the chain, and then found out that was absolutely not where to put it. It goes on the gear rack. The gear rack is the other black loop of chain that doesn't have teeth. And the grease should be dotted on about every foot apart. Directions don't tell you this. Then a light coat of the lithium grease should be spread on the vertical sides of the track on the outside. But don't get it on the horizontal part because that is where the rollers make contact and you don't want it to slip. Then, make sure you have the travel cable adjusted so it doesn't go too far up the stairs, not even an inch because you will have trouble like we did. The chair kept going just a little too far, the red light would come on, and I would reset it so it did work, until finally the lift hit the switch too many times and broke it. The is the upper limit switch in the drawings. So now I have ordered a new upper limit switch to be installed and hopefully we have the travel cable adjusted so it won't go too far. The chair is quite wobbly but works okay otherwise. So, after getting rid of the terrible squeel, adjusting the travel cable, having to cut the track to fit (why doesn't the company ask what length we need and have it precut), and not having a crank included or instructions for how to use the manual lift for up and down, we are happy to have the lift for my disabled husband at this price. Perhaps that is the difference, price! We did not have an option to have a qualified person from Amazon to install the chair. Oh, and one more comment: The company says the chair folds flat to the wall. That is true that the seat and the foot rest fold flat, but the arms do not fold up so they are still an obstacle for someone walking the steps.