SAMCOM Wireless Headset with Clear Acoustic Tube Earpiece for Walkie Talkies, BTEAR01 Surveillance Ear Piece with 2 Pin K Type Dongle 10 Hours with PTT Microphone (No Radio Includes)

I gave this headset a fair trial before writing this review. On the surface, it does a lot right: pairing is easy, signal quality for both transmitting and receiving is excellent, and the battery life is impressive. Unfortunately, there’s a major flaw that makes it unusable for my needs. The lapel receiver leaks audio loudly; even when the volume is turned down to the point that I can barely hear it through the earpiece, the sound from the lapel unit is clearly audible to anyone nearby. In a quiet or professional setting where discretion is critical, this is a dealbreaker. It defeats the entire purpose of a surveillance-style earpiece. If you work in a loud environment like event security or construction, this might not be a concern. But for anyone who needs privacy, silence, or true audio discretion, I cannot recommend this product. It's unfortunate, because everything else worked well. But the one thing it needed to do right... it failed. **UPDATE** SAMCOM support reached out to me very quickly to remedy my issue. SAMCOM replied quickly within 24 hours, and we were able to determine the treatment measure and got me a working replacement. The replacement was far better and had little audio leakage. I applaud SAMCOM for their customer service and willingness to address the issue. This unit checks all the boxes I was looking for!

Very disappointing. I read reviews where some users reported sound leaking from the lapel mic louder than what was making it to the earpiece and how they had gotten replacements that fixed the problem - so I assumed or hoped they had fixed the design. I’m not sure if I got old stock or if their QA is seriously deficient. But I have the same issue, and it’s really bad, like wearing a wireless speaker on your sport coat. The sound quality in the earpiece is actually great (if only I was the only one hearing it). The connectivity is easy (but that doesn’t matter, since it fails its intended purpose). So. It’s almost a great product. I was the test case for a team that wanted to ditch the wired versions of these, but can you imagine a church security team member talking to each others about suspicious individuals or a problem in the parking lot but having everyone near any of the ushers or security folks hearing the whole conversation better than the person wearing the earpiece? Total lack of discretion, maybe even tempting a lawsuit. This fails the test of a good product, 100%. And now I know they know about the issue and just keep shipping them this way. Save the trip and time needed to send it back. I’m going to have to keep looking.

I am KO6CZD, general amateur radio operator. I have high expectations for my equipment. Summary In short, this unit has performed beyond expectation. It's durable, well-made and works as expected out of the box. Tired of dealing with radio microphone cables? Buy this product. Key Points 1. Application I use this device on HF and HT units all the time, especially for local nets and volunteer events. The device has functioned exactly as expected, no matter the application (HF, VHF/UHF on different radios). Simply attach the bluetooth dongle to your radio, attach the microphone to your shirt and ear, turn both devices on and they simply connect and work out of the box. 2. Battery I regularly volunteer for events that last from around 5am to 1-2pm, which is 8-9 hours. The device battery has lasted throughout the entirety of these events when mostly receiving, however when transmitting frequently over an extended period of time last many hours, expect the battery life to be a bit shorter. However, I am extremely pleased with the battery life for such as small, flexible bluetooth device. Bring a small battery with you, perhaps one you use to charge your phone with, and you'll be able to recharge both the bluetooth dongle and earpiece using the provided Type-C charging ports. 3. Audio Quality The weight of the ear piece is not significant at all and is what I'd consider to be light, especially when using the provided clips to attach to the lapel or neck of your shirt - you'll forget it's even there like I do. Using your radio volume knob, you can adjust the volume to be whatever level you desire. The audio quality is crystal clear depending on reception. Overall, I am extremely pleased with the overall audio quality of this device. 4. Push to Talk The push to talk works extremely well, and if you're using a repeater you will need give the device an extra second to connect before keying up, just to be sure, but no more than an extra second. People will not be able to distinguish whether you're talking directly on your HT or the bluetooth microphone, which is excellent. 5. Range I'd say 20 feet plus or minus depending on obstacles like walls, vehicles, etc, however this is still much more freedom than what an attached cabled microphone can provide. Overall, this unit has performed beyond expectation, which is why I use it all the time! * * * * *

The headset connects automatically and has a long range which is great. However, some down sides that are too big to ignore. One is everyone can hear what is being said to you. So if you are needing what is said to you to be discreet then this is not for you. Also the mic picks up you talking and without holding the button down you can hear yourself in your ear. I find it quite distracting when speaking to someone face to face.

I was really hoping that this would solve the issue of cords using a acoustic tube with my radio. By having the Bluetooth, you eliminate being tethered to cords. However even though it did work, the wound was more muffled then with other acoustic earpieces I have used in the past. I believe the issue is that the voice coil in the device is very tiny compared to others. I have returned this device, for this reason, hopefully this can be fixed in later versions. I did however find that Samcome has a Bluetooth that works on an earpiece, I am going to try that model. UPDATE I was contacted by SAMCOM support after posting my review. They were extremely helpful and offered to send me another unit. They are willing to work with me to resolve the issues that I encountered. The replacement unit worked perfectly, and the sound was clear. Their customer support is very high bar, and will continue to purchase items from SAMCOM. SAMCOME sent me a replacement surveillance earpiece. I didn't experience any distorted,or muffled sounds. The unit worked flawlessly, even in a noisy concert environment. The Bluetooth turns on and pairs within a second or two of turning on, and is bulletproof. I have never lost the Bluetooth connection once established. I can now highly recommended this unit., I would not hesitate to purchase items from SAMCOME, as there support is above board. They responded immediately to my concerns and went above and beyond to insure my satisfaction. I would certainly order from them again, as they back their product. It is for this reason, i am changing my review to five stars.