Question 1

Is this not the real product? I see all these reviews saying it’s not?

Accepted Answer

I left a video review about the lip mask. I’ve been buying it for a few years now from Sephora and just recently discovered (on Prime Day to be exact) that Amazon sells it as well. I was so excited as the Berry flavor which is one of my faves was on sale for 16. I bought that and then wanted to fry limited edition Mango, and also purchased the pink lemonade for my daughter as that is another fave of ours. Well the Berry came first and after I opened it I noticed the smell was weaker than my other two jars. I thought maybe it was a one of situation. Then the Mango came in(mango/pineapple scented anything is my number 1) and I opened it up and BARELY smell anything at all. I was SO disappointed about this one. These are not cheap at 25 a piece so I thought for sure there had to be a mistake. Had I not of gotten the Berry one as well I would have thought maybe it was normal, but then again all the scents we have and we have 4 of them smell delicious. However I will say the Pink Lemonade came in smelling great. I don’t write reviews on here often let alone video reviews, but that is how disappointed I was. I’m not saying these aren’t the real thing, I just question why one has a much fainter smell next to our other Berry ones and why the Mango barely has any scent at all.

Question 2

What’s the difference between the gummy bear scents? It looks like two different brands.

Accepted Answer

I ordered the gummy bear. Smell is great. Brand is the same. Laneige makes several amazing scents.

Question 3

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

Accepted Answer

It costs more! Not to different otherwise. Nivea lip balm is still the best one.

Question 4

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?

Accepted Answer

They are great, just call customer service

ASIN	B0B25Y4PBC
ASIN	B0B25Y4PBC
Brand	LANEIGE
Customer Reviews	4.5 4.5 out of 5 stars (15,775)
Date First Available	20 April 2023
Generic Name	Lip Mask
Importer	Innisfree Cosmetics India Pvt. Ltd. 15th Floor, Tower B, Vatika Towers, Golf Course Road, Sector 54 Gurugram 122002, Haryana, India
Importer Contact Information	Innisfree Cosmetics India Pvt. Ltd. 15th Floor, Tower B, Vatika Towers, Golf Course Road, Sector 54 Gurugram 122002, Haryana, India
Item Dimensions LxWxH	5.2 x 4.8 x 6.2 Centimeters
Item Form	Balm
Item Type Name	Lip Mask
Item Weight	73 g
Item Weight	72.6 g
Item model number	270283335
Manufacturer	Amorepacific Corporation, 100 Hangang-daero, Yongsan-gu, Seoul, South Korea, Amorepacific Corporation,Seoul, South Korea
Manufacturer	Amorepacific Corporation, 100 Hangang-daero, Yongsan-gu, Seoul, South Korea, Amorepacific Corporation,Seoul, South Korea
Manufacturer Contact Information	Amorepacific Corporation, 100 Hangang-daero, Yongsan-gu, Seoul, South Korea
Manufacturer Part Number	2594810
Material Features	antioxidant
Model Number	270283335
Net Quantity	20.0 Grams
Number of Items	1
Packer	AMOREPACIFIC CORPORATION, 100 Hangangdaero, Yongsan-gu, Seoul, S. Korea
Packer Contact Information	AMOREPACIFIC CORPORATION, 100 Hangangdaero, Yongsan-gu, Seoul, S. Korea
Product Benefits	A leave-on lip mask that provides long-lasting moisture and anti-aging antioxidants while you sleep with our Wrap™ Technology. Containing Vitamin C and Berry Fruit Complex™ formula, it nourishes and brightens pigmented dark lips
Product Dimensions	5.21 x 4.8 x 6.2 cm; 72.57 g
Scent	Mango
Size	20G
Skin Type	Dry
Special Ingredients	hyaluronic acid
Unit Count	20.0 Grams

Laneige Lip Sleeping Mask | Moisturizing Lip Treatment with Vitamin C + Shea Butter for Soft Hydrated Lips | Overnight Repair | Lip Balm For Dry Chapped Lips| Lasting Hydration

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