Smartstitch S-1501 Commercial Embroidery Machine with 15 Needles,14"x20" Embroidery Area,1200SPM Max Speed,12" Touch Screen, Wifi available, capable of embroidering on 3D Caps, Flat, T-shirt and more

This machine so far is amazing. The instructions were pretty simple with the videos. The training with my group is good too. But the stitches and ease of use for the machine is amazing. I’ve figure out how to you it fairly quickly after my training and watching videos provided.

Been waiting to get one of these for a long time. Not my first 15 needle, but my first Smartstitch! The support and training has been amazing! Someone is always a message away for help which was really important to me. The machine runs like a dream and very easy to use for a machine of this size. I cannot wait to do even more.

While this lovely piece of technology has saved me literal hours of time with thread changes it has made me want to embroider everything! It does take time to learn. Do the Smartstitch training! Worth the time. Then plan on spending some time on YouTube. You will get it eventually. I’m no expert at this point however, I have started to find my way around the machine. Beware this is what’s known as a gateway drug. Before you know it you’ll be buying all the stabilizers, rhinestones and paraphernalia you see on the YouTube and TikTok. And although it comes with two sets of hoops you will want to buy mighty hoops ASAP. If you have ever seen magnetic hoops it is truly a game changer. For the price here on Amazon prime day it was a deal. I am not a professional and have no intention of being one. I am a hobbyist and make things for my family and friends. Loving it.

I've had my Smartstitch embroidery machine for a while now, and I've been really happy with it. The machine has been reliable, and whenever I've had a question or needed technical support, the Smartstitch team has been quick to respond and very helpful. I run a small custom embroidery business, so having dependable support is important. Their team has always been patient, knowledgeable, and willing to help me get back up and running. I've completed many custom hat projects with this machine, and it's been a great addition to my business. If you're looking for a quality embroidery machine backed by excellent customer service, I definitely recommend Smartstitch. Thanks again to the Smartstitch team for all the support!

This machine is excellent! It's easy to learn for new beginners and comes with personalized training and many videos to get you started. Delivery through Amazon was an absolute nightmare! They used a company called RXO for final delivery to our storefront. We kept getting notifications through Amazon that our package was out for delivery and it repeatedly didn't show up. When I finally called RXO, it turns out that their company and Amazon do not share information and use separate tracking information. RXO did not share that information with me, and I had to call them to get the correct tracking info. Just know that if you order this through Amazon, do not rely on their tracking info and just know that it will likely not arrive when they say it will. The machine is delivered in a wooden crate with pallet bottom and weighs several hundred pounds. Absolutely a 3-4 person job to get it unboxed and set up.

We are very happy overall with Smartstitch! We feel that the machine itself is high quality with everything it comes with. It is very sturdy and worth the price for it. On top of that we feel the support we have received has exceeded our expectations. We cannot express in words how happy we are. It might seem pricey for you, but we have been able to make it back within a short time with the business that we have been able to do on this machine. We will post some of our work we have been able to do on our Smartstitch machine. We will for sure be buying another one soon!

I purchased the Smartstitch S-1501 embroidery machine, and I couldn’t be happier with my experience! The machine is great, but what has truly impressed me is the exceptional customer service and support. From the beginning, their team has gone above and beyond to make sure I felt comfortable and confident using my machine. They promptly sent helpful instructional videos, scheduled one-on-one training through FaceTime, and genuinely took the time to walk me through everything. What impressed me most was the continued follow-up and attention to detail. They didn’t just answer my initial questions and disappear. They reached out with additional helpful information, including which bobbins to order, how to perform tension tests, and other tips to help me get the best results from my machine. Having USA-based support has also been a huge plus for me. Their responsiveness, patience, knowledge, and willingness to help have made the entire experience even better. It’s rare to find a company that truly stands behind its product and takes this much time to ensure its customers succeed. I would 100% purchase from Smartstitch again and highly recommend them to anyone considering an embroidery machine! Their customer service alone deserves five stars!

I do like this machine and so far no real issues. The only regret I have is that the customer service is in China and it's like 12 hours time difference, so you can't get any immediate help if you do have an issue.