It says “This accessory is not supported.” What should I do?

Please ensure the earphones are fully inserted into the Lightning port and your iPhone uses iOS 17 or below. The L171 supports iPhone 11–14 with Lightning ports only.

I plugged in the earphones but there’s no sound from my iPhone. Why?

A: Make sure the plug is fully inserted and the Lightning port is clean. Reconnect firmly until you hear a “click.” If still silent, disconnect Bluetooth devices and replug—the sound will play once the phone detects the earphones.

The sound cuts in and out or stops when I move my phone. Is this normal?

This usually means the plug isn’t fully seated. Remove and reinsert it firmly. Make sure the Lightning port is clean and not blocked by dust or a case.

The volume randomly gets louder or quieter.

Replug the earbuds to reset the control signal. Ensure the in-line buttons aren’t pressed accidentally and that the connector is fully inserted.

I hear static, crackling or a brief high-pitched noise. What does it mean?

Static usually occurs from loose contact. Unplug and reconnect the Lightning plug, and clean the port.

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Avantree L171 - Lightning Wired Earbuds with Microphone & Volume Control | Ear Hook Design for Running & Sports, Comfortable Fit, MFi Certified Corded Headphones for iPhone 11/12/13/14 Models, White

Avantree L171 - Lightning Wired Earbuds with Microphone & Volume Control | Ear Hook Design for Running & Sports, Comfortable Fit, MFi Certified Corded Headphones for iPhone 11/12/13/14 Models, White

Product ID: 517203117

Details

Brand
Avantree
Color
Black
Ear Placement
In Ear
Form Factor
In Ear
Impedance
32 ohm

⚡Lightning connector for seamless iPhone 11-14 compatibility

🎛️In-line physical controls for effortless media & call management

🏃‍♂️Ergonomic earhook design for secure sports fit

R1084

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

⚡ Plug into power, performance, and precision—your iPhone’s perfect workout partner!

STAY ACTIVE STAY SECURE - Ergonomic earhook and soft eartips ensure a snug, comfortable fit that won’t budge during your runs or workouts.
CONTROL AT YOUR FINGERTIPS - Physical in-line buttons let you manage music, calls, and voice assistant without ever reaching for your phone—ultimate convenience on the move.
CRYSTAL CLEAR CALLS ANYWHERE - Built-in microphone delivers crisp, noise-isolating voice clarity so you never miss a word, whether on a call or in a meeting.
EFFORTLESS I PHONE INTEGRATION - MFi certified Lightning earbuds designed exclusively for iPhone 11-14 series—plug in and play without a hitch.
PREMIUM SOUND ZERO COMPROMISE - Dynamic drivers deliver balanced, rich audio for music, podcasts, and videos—perfect for your daily hustle without active noise cancellation distractions.

The Avantree L171 Lightning Wired Earbuds are MFi certified for seamless compatibility with iPhone 11 through 14 models. Featuring an ergonomic earhook design and soft eartips, they provide a secure and comfortable fit ideal for sports and active lifestyles. Equipped with in-line physical controls and a built-in microphone, these earbuds offer effortless media and call management on the go. With dynamic drivers delivering crisp, balanced sound and sound isolation for clear calls, the L171 is a premium wired audio solution tailored for everyday use.

Specifications

ASIN	B0BPSLF39Y
Additional Features	Volume Control
Age Range Description	All
Audio Driver Type	Dynamic Driver
Best Sellers Rank	#848 in Electronics ( See Top 100 in Electronics ) #112 in Earbud & In-Ear Headphones
Brand Name	Avantree
Built-In Media	Lightning Earbuds
Cable Features	Retractable
Color	Black
Compatible Devices	Lightning-enabled Apple devices (iPhones, iPads, iPods)
Connectivity Technology	Wired
Control Method	Remote
Control Type	Volume Control
Controller Type	In-line
Customer Reviews	3.8 3.8 out of 5 stars (1,004)
Earpiece Shape	Hook with rounded tip
Enclosure Material	Plastic
Frequency Range	[20 Hz - 20,000 Hz]
Global Trade Identification Number	06945624913869
Headphone Folding Features	In Ear
Headphone Jack	Lightning
Headphones Ear Placement	In Ear
Impedance	32 ohm
Item Type Name	Wired Headphones
Item Weight	25 g
Manufacturer	Avantree
Model Name	L171
Model Number	ADHF-L171
Noise Control	Sound Isolation
Number of Items	1
Specific Uses For Product	Sport,Music
Style Name	Lightning (iPhone 5-14)
Unit Count	1 Count
Warranty Description	2 Year Manufacturer
Wireless Technology	Wired

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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R1084

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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