Question 1

What are the dimensions of the mounting plate, and how far does it extended into the duct? this is for the haven plus. a dimensions diagram would work

Accepted Answer

Hi Jay - Thanks for the question. The mounting plate for the Haven Plus is 6 ½” X 6 ½” and the unit extends into the duct work 15”.  If you need to install Haven Plus into duct board, then we also include a duct board mounting plate that installs first into the duct board before the mounting plate. The duct board mounting plate is 8 ½ x 8 ½.

Question 2

Does this produce a smell? i am purchasing this to get rid of odors in my hvac. i don't want to replace my current odors with new odors from this.

Accepted Answer

Hello, Henry
I am glad that you are interested in our Haven Plus. This system is great for helping with odors as it has the carbon filter working along with the UV light. Some customers state smelling a very mild odor for a couple of days after first installing this unit, that is due to the UV light killing odor causing bacteria within your duct work. The mild smell does not last long and most of the time customers do not report experiencing that mild smell.

Question 3

How often do you need to clean the carbon filters or wipe down the metal plates? If you dont need to clean them, how are they trapping contaminates?

Accepted Answer

Hi Amber. Great question. The carbon filters will only need to be cleaned if they have a build up on them. The carbon filters can be cleaned using a mild soap and water solution. The pro cell in the unit should not need to be cleaned, but if there is a build up on them, we would recommend rinsing them off with water and wiping them off with a cloth.

Question 4

The bulb that came with my unit has a couple little things loose inside it. Is that normal?

Accepted Answer

Thanks Brad for the question. The UVC lights are gas-discharge lamps that use an electric arc to produce bright and long-lasting light. It is common to see small particles within the new UVC light. The tube will get hot and vaporize the small particles.

ASIN	B0924X64B5
ASIN	B0924X64B5
Best Sellers Rank	#313,404 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #1,781 in Furnace Filters
Brand Name	air+health
Color	White
Contaminant Filtration Capability	True
Control Method	Touch
Controller Type	touch control
Customer Reviews	4.4 4.4 out of 5 stars (59)
Date First Available	April 21, 2021
Filter Class	CarbonFilter, PCOFilter
Filter Type	UVC Light
Floor Area	800
Included Components	Air Purifier, UVC bulb
Item Dimensions D x W x H	21"D x 7"W x 7"H
Item Weight	7 pounds
Item model number	AH-2
Manufacturer	Air Health
Manufacturer	Air Health
Model Name	Haven Plus
Model Number	AH-2
Noise Level	10 db
Part Number	602606700
Power Source	AC
Product Dimensions	21 x 7 x 7 inches; 7 pounds
Software Update Supported to Date	unknown
Specification Met	EPA Certified
UPC	090747955206
Unit Count	1 Count
Warranty Description	This product has a 10-year limited warranty on the unit and 90 days warranty on the lamp.
Wattage	11.04 watts

Air Health Haven Plus HVAC Air Purifier | 16" UV-C Light, PCO Technology and Carbon Filtration | for Germs, VOCs, Odors | Easy DIY Installation

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