Yale SR-PC Smart Living Alarm Accessory PIR Image Camera, White, Motion Activated, Accessory for SR & EF Alarms, 868MHz technology

Bargain buy , great alarm camera stable pictures ‘ video , works well

Don't know what yale smart alarm it connects but it will not connect to my Sr range which it says its suppose too and not cheap either

Brought the Yale Smart Home Alarm PIR Video Camera. The camera itself is easy to fit, make sure you link it with the hub first. I had to take the batteries out for 5 seconds then reconnect before it synced. Picture quite is very poor, 320x240, however it is enough to see who is in your house that should or shouldn't be there. As soon as you enter the house the camera starts recording a 10 second clip with a led light if it is in the dark, this can be then viewed on the Yale app afterwards. It is also linked to the Yale Smart home alarm, so will set it off in motion is detected. This is completely wireless so runs on batteries which is good if you don't want wires around. You can purchase the Yale HD camera which is far less in price and with better quality pic however that is wired. Overall good for what I needed it for, but poor video quality lets it down from being five stars.

I had my system professionally installed originally and balked at adding this PIR camera myself. It was a dawdle. Instructions in the box were good, but supplemented with an online video - really easy to find - I found linking it to my existing system using the app was straightforward.

I had a problem with the alarm and tried to solve it through their customer support. Their support is awful with emails taking days to be answered and phoning is pointless due to the long waits. What followed was a series of emails often asking the same questions and offering the same solution which I had repeatedly tried with no success. After over 2 months of this I did some research into who was who at Yale. One name came out as being the person who was in charge of publicity for promoting the smart alarm. It was pretty easy to guess his email at Yale and a polite letter explaining what had been going on soon got a response. He delegated the task to a team leader of the customer support team. After several emails he switched me to a different server and the alarm began working. It was fairly easy to set up the alarm initially. I liked the idea of being able to control it from my phone. You can with the addition of a camera take a picture although not quite the resolution you need. It is expandable which is what I plan to do next. Yale need to spend some time giving better fault finding advice on their web site and training up more support staff.

Added this to our alarm system Works the same a pir But records when triggered automatically sends you a email with the video

Images very poor. Hardly recognised myself.

This product though part of the Yale smart living range would not connect to my IA320 alarm. I emailed Yale to check if it was compatible, they did not reply. I returned the product.