Could you please show me how to install the collar strap? It seems a little complicated. Thanks.

Hi, it is very easy to install the collar strap. You can refer to the video or follow the steps below: 1.Lock the buckle. 2.Thread the strap through the collar receiver. 3.Thread the strap through the tri-glide slide. 4.Thread the strap through the lock buckle. 5.Thread the strap through the tri-glide slide again to secure the position. Any further questions, please feel free to contact us at any time via email: support@bousnic.com or facebook: @bousnic. Have a good day!

There are 2 lengths of contact points. Which one should I choose to use?

Hi, the 2 shorter contact points with the rubber caps can be used for dogs with thin or short hair. The 2 longer contact points with the rubber caps are used for dogs with long or thick hair. When installing the contact points, please use the test lamp to tighten them first. And then push the silicone caps hard till there is no empty space between the top of the points and the rubber caps. This way, they will not fall off easily. Any questions, please feel free to contact us at support@bousnic.com or @bousnic. We will do our best to help you. Have a good day!

Can I purchase a second remote?

Hi, we have the remote replacement of the Bousnic dog shock collar for sale on Amazon. You can click the following link to view and purchase it or search "Bousnic" on Amazon to find it. https://www.amazon.com/dp/B0BL749FF9 After you receive the product, don't forget to pair it with your collar. You can refer to the link below to watch the pair video: https://www.amazon.com/vdp/096f1637dfc14d029d7c73c611a0df0f?ref=dp_vse_ibvc3 Please be noted, one collar receiver can be controlled by only one remote at the same time, and one remote can control multiple collars. Any further questions, please feel free to contact us at any time via email: support@bousnic.com or Facebook: @bousnic. We will do our best to help you. Have a good day!

will this fit a dog with 9 inch neck?

Hi, this Bousnic shock collar strap is 0-24 inches adjustable. So it will fit with 9-inch neck. All our products come with a 100% quality warranty, if you have any further questions that need our help, please do not hesitate to contact us at our email: support@bousnic.com or Facebook: @bousnic. We welcome you to buy from us!

Pet Type	Dog training collar
Product Dimensions	6.35 x 3.56 x 0.25 cm; 320 g
Batteries	2 Lithium Ion batteries required. (included)
Item model number	RS2
Breed Recommendation	Small, Medium, Large
Pet Life Stage	All Life Stages
Material Composition	Bousnic Dog Training Collar
Fill Material	for Women 6
Closure	Button
Color	Orange
Size	dog training collar
Number of Items	1
Care instructions	Bousnic Dog Training collar
Special Features	for Women 6
Specific Uses	for Women 6
batteries required	Yes
Batteries Included	Yes
Item Weight	320 g

Bousnic Dog Shock Collar - 3300Ft Dog Training Collar with Remote for 5-120lbs Small Medium Large Dogs Rechargeable Waterproof e Collar with Beep (1-8), Vibration(1-16), Safe Shock(1-99) (Orange)

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