- InHand Networks IR302 Industrial IoT 4G LTE VPN Cellular Router

At my rural home, an LTE connection is my only option for internet. I had been using a MOFI LTE router, but after a hardware failure and abysmal customer service, I swore off that brand and went in search of a different manufacturer. There aren't that many consumer-friendly LTE modems that are approved by Verizon, so I was really glad to find this InHand unit. I think it's probably meant to be used mostly for remote location IoT devices, but it has been working great as our home's primary internet connection for several months now. Connected to a 2X MIMO log periodic outdoor antenna, this unit consistently delivers excellent throughput and stability. Customer service so far has been great, too. I had a few configuration questions early on, and the InHand folks were quick to reply and helpful. Keep in mind that this is not bleeding edge technology. The modem is not the most current and supports only LTE. Also, the built-in WiFi is minimal at best (2 GHz only, single antenna), which is another reason why I figure this was designed to provide remote connectivity for IoT devices. None of these are a big deal for me - home routers are a dime a dozen, so I just connected one to the InHand's Ethernet port, and we were up and running with good WiFi. And I don't mind that the LTE modem is an older category. Our signal is marginal here anyway, and I'm not trying to do any carrier aggregation. Just need consistent, stable connectivity to the Verizon bands on our local tower, and this device provides that for sure.

The most solid 4G dual sim router money can buy. I have purchased 18 of these to use with T-Mobile as primary SIM and Verizon as failover. All routers are up and running for over 3 months. Have only needed the failover once and that was due to a T-Mobile outage in that particular area. The Verizon SIM kicked in as designed and my network suffered only a ~2 minute outage. Can't say enough good things about this seller and the device. 10/10. Update August 2026: Some of these routers have been running for 9 months straight with no downtime nor reboots needed. Buy this router if you want a stable 4G dual SIM router.

TMobile is telling me that the IMEI number printed on the device is invalid. I was able to connect to the device with the default IP address and use/pwd combination. Unfortunately the IMEI number is not listed in the webserver. Currently the device is useless. I've reached out to inhand technical support. inhand support is delayed, because they are in China, but responsive. I am currently working in the issue with them via email. I will report back once a resolution has been confirmed.

Works great with Verizon. Not for amateurs, not 100% intuitive setup, but once configured it's flawless.

I purchased this router for an off-grid property as a way to have my solar system connect to the internet and be able to access it for data metrics and monitoring. The initial setup was a bit more complex than it should be... but, I managed to get the device online and connect to Verizon with a new SIM for that purpose. The device performed well for about a week or so and then would no longer connect to Verizon. I thought it could be due to a firmware update that I applied as a best practice, so I reverted the firmware to the version that was previously installed and had the same issue. I then did a factory reset and reinstalled the latest firmware available. That did not fiz the problem. It would still not connect to the cellular network. I took a look at the logs and there was an error showing up describing an issue with the modem driver. At that point, I reached out to Inhand via online chat and email. I got a response asking for more info (serial number, where did I purchase the unit, SIM card and so on. I provided that info AND the logs showing the error with the modem and they continued working the support script without a deeper dive into the log files I provided... several emails later, they noticed the error and asked if the device was installed in a "vibrating environment" and if I could connect to a wired network to troubleshoot. What should have happened is to admit that there was a hardware error and offer to RMA this unit and replace. I believe this device has a modem module that either failed OR was not installed correctly and has a bad connection to the rest of the system. I wasted 4-6 hours messing around with this and as of today, it is going to be returned to Amazon without a resolution from Inhand. If you buy this, be aware that it is a bit more comlex than a standard router configuration AND if you require support, it is not local or expedient and they are not proactive about working with customers. I really like the form factor and concept... but, they are not really very good at supporting their products.

Really like this unit. Been using it for a while now for remote monitoring package. Reliable connection over weak cellular access. So many features, and DIN rail mounting is a big plus. Would recommend

I have deployed several of these on Verizon and T-Mobile and they are outstandingly reliable, compared to some of the other 4G modem options out there. No needing to reboot periodically to keep it working. It's very easy to set up Zerotier which allows me to admin them remotely. The interface is a bit clunky/outdated, but generally you can do what's needed and reliability is more important for my use cases. The external antenna option has been useful to me as well.

This thing has only 100MBps ethernet ports, supported wifi is pretty outdated and the configuration UI is cryptic, lacking and buggy (for example, you can't configure routes freely, this thing will force gateway configuration on WAN port). However, it does support VPN and other features, making it a decent backup solution.

Enfin un routeur 4G solide, fiable avec une doc claire et explicite ainsi qu'un support de qualité. Il peut paraître cher mais ça vaut 10x le prix des routeurs "pas chers" à la qualité et au fonctionnement douteux (testés plusieurs fois). Et c'est aussi un des rares à avoir des ports LAN : indispensable pour créer un réseau indépendant du principal et connecter un switch POE par exemple. Apprareils déployés sur des chantiers de construction ouverts : résistance et connectivité exemplaires.

Using this on solar-powered IoT units. They are easy to set up and tested on Telus (Canada) and T-Mobile (USA). The free cloud portal is also great and would not live without it.

This device is a piece of junk. The instructions are inaccurate which makes dealing with it pretty annoying. At the end of the day this is the problem: With SIM card inserted and factory reset performed, the device will connect via Cellular network with DEFAULT SETTINGS The moment you CHANGE ANY SETTING OTHER THAN THE ADMIN PASSWORD - the device STOPS ROUTING TRAFFIC. Being that this was purchased for its failover aspect and simply enabling failover causes the device to stop routing, this item is being returned.

The default username and password does not work. Resting the device is of no use either. Keeps returning with login failed error l. I really wish it worked.

I had a very disappointing experience with this device. I ordered 10 units, but when trying to connect them to the cloud, I encountered errors, and the devices were also unstable when using a 4G SIM card. I contacted Nico Yan, Sales Engineer, for assistance, but was told that support is not provided for purchases made through Amazon. I found this extremely disappointing, especially after purchasing 10 devices. For a business customer, I expected much better product reliability and customer support. Very poor support experience, and I would not recommend this product based on my experience.