AI Ultra Robot Vacuum, Black/Silver, Carpet and Hard Floors, AV2511AE

Let me start by saying I HATED robot vacuums before getting this. I had bought an early model from another brand, and it would randomly run until it hit something turn and repeat. This was basically useless. It never really cleaned, and was constantly stuck, or ran out of batteries before finding its way back to the base. This couldn't be more different. Setup: I was tentative from the start. But, I told it to start mapping and forgot about it. 15 minutes later I saw it on the base and assumed I never started it or it failed, so I opened the app and saw a highly detailed map of my house. I was amazed. It had mapped and returned to the base so quick I assume it didn't work. I used my phone and assigned room boundaries to the map, put a DO NOT GO zone over the basement stairs to be safe, and setup the app to auto vacuum at 6am on M/W/F. Running: I have had only one time it needed intervention. It sucked a small cat toy into the roller and detected the strain on the motor and stopped, asked for help. It took about 60 seconds to open the roller, remove it, remove the toy, and put it back together. It resumed the process and finished. I have had it for months and that is the only time I have intervened. Vacuum quality: Each time I empty the bin I am horrified at the amount of dust and cat hair that it is picking up. It is running 3x a week, and in one week it takes a kitten worth of hair off the hard wood, and enough dust to make you queasy looking at it. It is a powerful vacuum, it gets the entire house when it runs, and does a great job, but it is quiet enough to run without waking anyone up. Pros: Setup, simple. Set and forget. Empty once a week or two or three. Almost no human intervention required. I don't prep for vacuuming, don't tidy up, don't do anything. It just works and works well. Lidar constantly updating the map, it rarely touches anything, so it doesn't scratch walls and furniture, it uses sensors and lidar to "see" the obstacles and work around them. Cons: It takes a recharge to fully do the house. We work from home and I can't tell it the order to vacuum. So sometimes our offices are the last rooms, and by the time it runs, recharges and starts the second half I am already working and it wants to come vacuum my office. If I could set the order of room vacuuming it would be literally perfect. That is the ONLY con I can possibly think of. Seriously, it is THAT good. I don't know what the $1000+ models can do that this can't.

My Usage and Overall Comments: ============================== Have had the Bot for 2-3 weeks now. Mostly used on 2nd floor (bedrooms/bathrooms/Loft area) which is 90% carpet. I mapped this floor only. Occasionally used on 1st floor, which is about 50% carpet. (Not mapped). Overall it seems to do a pretty good job, keeping in mind these Bot Vacs are not meant for DEEP cleaning carpets. Much quieter than my old Neato Botvac80! Cleans my 2nd floor on a single charge with BOOST cleaning, and recharging takes about 3 hours. Overall I feel it's a good Robot Vac, but wouldn't spend more than $300 for it. Floor Mapping Review: ============================== - My 2nd floor is about 1,000sq ft and it takes about 10-12 mins to map it. - It's not the greatest at mapping. It will sometimes take 2-3 "Explore" runs for it to get it right because it occasionally misses entire wall sections. - Adding/Changing/Removing Room Labels and No-Go Zones on the app is pretty easy. If you're older, it's easier to do it on a Tablet vs the phone. - I noticed that once it completes the entire cleaning run on the 2nd floor, it seems like it internally compares the results with the full map(??), and if it detects area's that it missed it will go back to them to clean them. When it does do that, it doesn't always clean them in the most efficient order, often running from one end of the house to the other to address these areas. I have also seen this behavior when tasked with cleaning a specific room. It's will sometimes bounce around in the room getting the spots it feels it missed. - There have been times where I've seen it do several clockwise/counter-clockwise spins in the same spot as if it's trying to decide where to go next. Sometimes these crazy spins can last 30-40 seconds. - So far no problems with it finding the Base Unit and Docking with it. - Mapping is only required if you need to specify No-Go Zones or want the ability to vac a specific room(s) so you CAN do like in my case, map the most commonly vacuumed floor (ie: 2nd floor) then manually initiate a cleaning for the 1st floor. (see more about mapping in my "CONS" section). Detailed Review: ============================== PROS: - It's fairly quiet. You can actually have a conversation standing next to it as it's cleaning. - Their SHARK CLEAN app is easy to use. Again, if you are older using it on a Tablet (larger screen0 will be a better experience. - The self-vacuuming / evacuation unit works well, typically removing 95% of the bot vac's contents. - So far have not had any issues with it getting stuck in a corner, going over room thresholds/transitions, etc. - Bump avoidance it pretty good as long as objects are high enough for the Lidar Sensor to see it. - No issues transitioning between carpet and hardwood/tile surfaces. - Although it may not take the most efficient paths on occasion, and sometimes re-cleans a section(s) 2-3 times during it's total run, it does appear to do a very through clean, cleaning all the places that it possibly can reach. - It does well respecting No-Go Zones. - Ledge detection works well also, but the fall-off is only detected after about 25% of the bot is hanging over the edge - depending on it's speed. It can be nerve wracking to watch near stairs!! - The Evacuate and Resume feature is nice to have. (After every 30 mins of cleaning, it will return to the Dock to empty its dust bin then return to clean where it left off. - The Do Not Disturb Schedule works well. - The No-Go Zones work well. - Although I have not had a need for it as of yet, I'm confident the Recharge and Resume feature will work fine. FYI: - Initial WiFi Setup: I did have an issue trying to pair the Bot with my phone. I think after I rebooted my phone it finally worked. - Annoying - if you remove the Bot's dust bin while it's ON, it will complain stating it's dust bin needs to be replaced. - The foam roll filter in the Docking station gets VERY dirty real fast and needs to be cleaned every 2-3 runs. It's easy to clean, just tap over a garbage can to get the bulk off, then slide off the foam roll from it's base and rinse in a sink. Let dry completely before returning to docking station. - The Evacuation system will engage EVERY TIME you return the Bot to the dock. So if you pull the Bot off just to check the roller, as soon as you re-dock it, the evacuation system will turn on. - The Evacuation system is as loud as a typical upright vacuum, so keep that in mind when deciding on a location for it!!! - I have not tried the SCHEDULED Cleaning at all. I personally prefer to manually initiate when/where I want it to clean. CONS: - I was not able to Register the Bot via the app - kept saying "Something went wrong". Had to do it online. - The app could use some improvements/updating, like showing the current location of the BOT and what it's cleaned so far as it's running, estimated time of completion, etc. - Deleting your map when you want to do a "Re-explore" (ie: Re-Map) can take a minute or two to complete. - "Matrix" cleaning can only be performed on one room at a time. So if you have 3 kids bedrooms you want to Matrix clean you have to select one, do the cleaning, then send it out again to do the Matrix cleaning on the 2nd bedroom, etc. You might be able to work around this by setting up 3 Scheduled cleanings(??), one for each room. - The Mapping system could be MUCH better. I can understand it not mapping a shoe on the floor, but missing an entire 10-FOOT WALL SECTION??? Would be nice to have Multi-Floor/Level mapping also. - I've run into an occasional issue where after doing a manual cleaning (via press of the CLEAN button) on the 1st floor (not mapped), then using the app to vac a specific room on the 2nd floor (mapped), it will clean the room, but then starts re-cleaning the last 3-foot section over-and-over until I manually stop it. Others also have reported odd issues jumping between "Mapped" cleaning and "non-Mapped" cleaning areas. The fix for me was to delete my map and have the bot do a re-explore to build it again (and hope it does it correctly on the 1st pass). If this issue continues, I'm toying with the idea of not doing any mapping at all and just letting the Bot figure it out as it goes regardless of the floor it's on. I'll loose the No-Go Zones and Specific Room Clean functions and it will likely take longer to run, but it might be worth it until the Mapping Logic is improved. CUSTOMER SUPPORT: ============================== I did reach out to them when I had the "re-cleaning the same 3-foot section" issue after bouncing between a Mapped and Un-Mapped floor. This was during Black Friday weekend, and I only waited 5-10 minutes to speak with someone. They were OK, some easier to understand than others. I was eventually connected with one of their Technical Support staff and had to re-explain the issue. He asked if I could run the cleaning session again (I was fine with that) and he wanted to video record the Bot in action, so he sent me a link for the video connection. I was unable to get that working (Android phone issue??). He asked me to re-explain the issue to him again, and we got into a brief disagreement about how the MATRIX CLEAN function worked - he claimed that was only for "Spot cleaning", which I told him was NOT true. He finally suggested I delete my floor map and re-run another mapping session then try to replicate the problem again. I was assigned a Ticket# to reference when I called them back with my findings. After re-doing the mapping, I haven't been able to replicate the problem yet, and I'm leaning towards assuming the Bot works best with Mapped areas only, and jumping between Mapped/Non-Mapped floors is not 100% supported (???)

Don't waste your money. I've had a robot vacuum for about 12 years at this point. Samsung, Multiple Neato, and now this Shark. This shark has the worst interface of them all. The robot is supposed to have a "charge and resume" feature, but 3 months now of turning features on/off, completely resetting the robot, relearning the house, deleting the app, and setting it up as a new robot. But the robot vacuums for 5-15 min, the goes back to its base and pats itself on the back with a "mission complete" report literally showing is only did 5% of the house. It's just garbage. Just Google Shark Robot not completing runs and see dozens of Reddit posts of everyone having this issue and others. Even if it is actually VACUUMED, which it doesn't when it does it is the worst of all robot vacuums I have owned. Customer Service from Shark 2/10: Update 1: Reached out to Shark to try and fit it and warranty the item if needed. At no point did a ask for a replacement, only did what was instructed to try and get it fixed. After I called, it took 30min walking through the most basic steps possible with a Level 1 rep. Then.... 45 min on hold waiting for a level 2 tech (not something I asked for). This rep made me completely reproduce everything that I had gone through with the level 1 tech. At no point was there any actual diagnostics done by me or by the rep remotely. It felt like they were intentionally making the repair/warranty process painful just so people give up. The level 2 conversation was another 45 min. So nearly 2 hours after first speaking to someone, they agree it is not working correctly. You would think this would trigger the warranty claim, but no. A level 3 rep would need to call me..... later in the week? Really, after 2 hours of video conference of you literally seeing the machine do all the errors, stops, and failures. Sharks need even more people to see it? They already record the calls, why cant someone just review it? Update2: Level 3 called me at 10:30am on a Thursday. Shocker, I was working and could not answer. Update 3: I call back with my ticket number and speak to a level 1 rep again. He wants me to describe the problem, I let him know I already have a ticket. I tell him the ticket number, he pulls it up and then wants to diagnose. I politely refuse and let him know I was calling the Level 3 tech back, and that is who I would like to speak with. The level 1 rep then speaks to someone, and comes back saying they are going to warrant the item and ship a portion of a new robot (yes portion, not a replacement robot). BUT.... I would have to pay a shipping/service fee. Which is a slap in the face. This unit has likely never worked correctly and has cost me multiple hours of my time this week alone, just to get to this point. There was no good reason this process should have taken +2 hours. They could have asked for a 2-minute video proof of it not working and a 2-minute form to accomplish literally everything we went over in multiple hours. I calmly explain why I would much rather have had my original robot work, I literally don't want a new one, I want mine to work, and it is Shark choosing to do a replacement, not me. So No, I would not pay any fee. He went away and came back saying they will "wave" the fee. I'll update once the pieces of the replacement robot come in. Update 4: Warranty finally sent a replacement. But based on what is written above, I wasn’t surprised it was the bare minimum. They sent a replacement core, but you have to move over brush, battery cover, battery, filter hosing, filter, and brush cover. And the replacement pod doesn’t match at all. Looks like absolute crap. And keep in mind. There tech support spent literally hours looking at this thing on video chat. Don’t but cause the warranty is useless.

[update May 18, 2024] I'm even more pleased after Buddy has been on the job for six months. He's just a joy to have around. Yes, he has a name now. Buddy has gotten stuck no more than four times while cleaning at least part of the house every few days. I'm still amazed at how much stuff (mostly cat fur) is in the base station when I check it every month or two, because to me the house looks like it's mostly clean all the time now so I don't expect that much "invisible" debris to be collected. The self-cleaning brush roller isn't completely maintenance free, but I never expected it would be. The worst culprit isn't the cats, but my wife's hair. Fortunately it's extremely easy to pop the roller out and untangle the stuff, which I do about once per month. You can hear when it needs a cleaning. The only thing I really wish for is a single-room learning update. No way I want to update the whole house again, but there are one or two small pockets where Buddy just doesn't go. I'd like to be able to update just that one room without having to re-learn the whole house. But, I have to say, this is one of the most unexpectedly satisfying purchases I've made ever. [original review] I can't compare this robot vacuum to any others because it's my first. I will say that I didn't expect it to work as well as it does. We have two rag doll cats that put out an amazing amount of fur. It's either vacuum all the time or just put up with it between vacuuming. Not any more! Sure, it can't get everywhere the fur likes to go hide, but surprisingly, it does get most of it. We have wood floors with area rugs. I was afraid it would choke on the thicker area rugs. They're a pain to do even with a regular vacuum, but it handles them like a champ! It's so refreshing to see the floors so tidy. I'm embarrassed at what we put up with before. Another nice thing is if I make a mess, such as in the kitchen, I no longer care. I just whip out the phone and order up a room cleaning. Now for the big advice. Spend as much time as needed getting the initial exploration, map, and room creation process as perfect as possible. Move everything you can out of the way so it doesn't mistake something like a bathroom scale as part of the house geometry. After the first few tries, there were areas it just decided weren't part of the house because it couldn't get there when exploring. It simply wouldn't clean there even if not obstructed! Once I went through the house thoroughly and got everything I could out of the way, it made an excellent map. When you put things back, the map will remain but those things will just be seen as temporary obstacles. Seriously. It's worth the work. My biggest ask for improvement would be single-room learning. After going to all this trouble getting a good map, I really don't want to re-learn the whole house if I, say, rearrange the furniture in one room. But for now that's not an issue. I initially took off a star for these initial shortcomings but have put it back up to five stars. Overall it's fine. I can't say for sure, but I think it's getting smarter. For sure, it hugs the walls really well now, where it wasn't doing that before. The only downside is I can't say this thing is saving me any real time yet because I end up following it around the house just to watch. lol!

I bought is vacuum as an upgrade for our original shark vacuum. It cleans both my rugs and hard wood floors and does great cleaning up any messes! I would say its compatible with wood or low to mid high rugs. It may have some trouble with denser rugs or fluffy ones to get up all the dirt. It performs amazing when it comes to daily cleaning and ensuring there isnt any dirt on my floors. When it comes to coverage, you can customize this in the shark app. There is even an option to spot clean if you just want a mess vacuumed up! It is fairly easy to use as long as you are okay having an app. I enjoy using it and not having to vacuum myself daily! For the money, I feel its best to get this when it goes on sale. I personally would not buy this full price. I will also note the battery life is short and does not last as long as I would like. Its able to do most of my house but sometimes has a room left before it taps out and has to charge again.

So far, so good. Had to upgrade when my Lefant vacuum quit working. Decided to go with a self empty unit. Works good but it is taller than last one so can't get under everything. The schedule can only be done once a day where my last one could have multiple schedules. Setup was easy, mapping was simple. Can initiate a clean for certain areas which has come in handy for around my bird cages. This one is louder than previous vacuums I've had. Time will tell how long this one lasts.

Jeepers... to say I am disappointed is an understatement. Shark service was great... but I know this is ultimately either a design issue, or the min-brushes which are supposed to sweep items into the roller are not to specification. Neither a good way to start. (LOVE their vacuums, however) As you can see from the photos, the cleaning rollers are smaller that the diameter of the unit. However the overlap is generally quite good. Having said that tho... it means it runs a lot longer and the battery does not last for a full house cleaning, or even the 2 hours it says it should. It is supposed to go recharge itself (I didn't pay attention if it did or not) but when I ran it the 1st time today, it did not do the whole house; missing rooms it had mapped out just the night before.. It did find its way back to the charging station. The serious issue is that the mapping feature and/or laser-eye seems to stop the unit from hugging the molding. This, coupled with the brushes not extending to the widest sides of the unit (beyond the wheels) means that the edges of the carper do not get cleaned! Given this is designed/marketing for if you have a pet, we know this is a big deal. My much older, Roomba i-Robot does a great job of edges and corners. (refer photos) It, however, will just die someplace if it runs out of battery as it doesn't know where the station is unless somewhere near it. The brushes on the Roomba are longer, stiffer, and have a support 'tube' keeping them engaged much better. AND there are 3. Shark has only 1, and after the mapping and 1/2 cleaning the one already took a set. The Roomba brushes have a yellow base. You can see they extend well beyond the wheels. The Shark's have a black base. Unless the brushes are beyond the unit's edge, it cannot clean the below the molding. The Shark leaves at least a 1/2 - 3/4 inch gap that is not cleaned. The Roomba is pretty much 'snug'. Both the Roomba and Shark run in a single direction, yet the Roomba brushes still stick out straight have LOTS of cleaning trips. OH WOW. While writing this the Shark was recharged and seems to be completing the rest of the cleaning tho it is more than 2 1/2 hours later and not necessarily a convenient time. Shark is sending me new brushes in case the length of the brushes are shorter than the spec calls for. If not, it will have to go back as it is not at all able to do what it is supposed to. Relative to the Roomba (which is around 4 years old) the Shark IS quieter and it's very nice to have it empty itself, versus every time I ran/run the Roomba. BUT.. the Shark left bits of lint or paper on two different rugs. They were not stuck-in and should have been picked up. (refer the photo of the rust and black geometric rug) Hence it does not clean nearly as well as the Roomba even with a well-used rubber-brush and regular brush. Meaning the Roomba has two; not the single one as in the Shark. The mapping was less than spectacular. The 1st time it got into some sort of a do-loop and kept mapping a corner of the living room behind a chair. It needed to be recharged and I had to delete the map and start over. As this is an hour job (not the 30 - 45 they say unless you live in an 800 sq ft bungalow) So it was an inconvenience tho not a show stopper. I always pick up small stuff (pails under my office desk, foot rests, rugs with long fringe). I don't pick up 4-legged chairs or office chairs. The Roomba seems to just figure its way around them after circling the legs 360 degrees. The Shark seems to bounce off them and not always come back. These chairs were taken off the floor during the 'map'. And in any event, even if they had been left in place, they would not be in the exact same place each time. So the programming should be able to handle it. (Just went to check on the Shark..... it IS in fact noodling thru the rooms it did not do prior.. So its okay. I just wish the battery were lasting longer.) For while today I ran both. brands It was pretty funny when off-video they ran into each other. I feel a bit sorry for the Roomba. Older, a bit dustier, noisier and fighting for its vacuum-cleaning life. (lol). But it does a better job, truth be told. I'll give the Shark a 2nd chance when the brushes arrive. If it solves the 'edge cleaning' and middle-room cleaning, I'll keep it. But speaking of brushes, I hate that it takes a special tool to get them on/off... something I didn't realize when I threw the tool that came with it. I have a bi-zillion Allen Wrenches and Phillips Screwdrivers, even of the same size. But it seems to be a Star-wrench(?). So I can't put the Roomba brushes on (and which look like would fit!). Hopefully the new brushes will come with the tool. Okay. So my thoughts? It needs to work better once the brushes go in, else it will have to go back as is does NOT clean well, and especially not pet hair since, as those of us with pets know, the fur congregates in the corners and up against the walls.

Me and this vacuum have a love/hate relationship. I previously had a robot vacuum that I loved, it was Eufy brand. I had it for years. Loved it, it still runs, it's just loud now. So, I had this one in my Amazon cart. When it went on sale for $300, i was so excited and snagged it up. Unfortunately, the wifi is crap. It disconnects all the time, to reconnect it, you have to go thru several steps, push this button, wait for the beep, enter your password, bla bla bla. So Annoying!! Secondly, the battery life is sad. Doesn't run very long before it has to go back and recharge. The recharge takes 3 hours. It would run longer if it didn't stop mid-clean to go back and empty itself, even tho it wasn't full. I feel like thats wasted battery life that could have been spent cleaning. The positives are that it is fairly quiet and it picks up lots of dirt/hair. I did find that switching it to eco mode helped the battery life. But i have hardwood floors throughout my house. I think if you had carpet you would need more suction. All this to say, its an ok vacuum but I would never pay the original price of $500.

Amazon no debería de vender algo que no tiene soporte en México. Por otro lado, creé una cuenta de USA pero la app no funciona porque no deja verificar el correo. El correo de verificación si llega pero cuando vuelves a la app dice que lo ha sido verificado. Es un problema muy común que si lo buscas en internet tiene muchos años sin poderse resolver.

I couldn't be happier with my Shark robot vacuum! From the moment I set it up, it has been a game-changer for keeping my home spotless. The setup was incredibly easy, and the app integration is seamless, allowing me to schedule cleanings even when I'm not at home. The suction power is phenomenal, effortlessly picking up dust, pet hair, and debris from both carpets and hardwood floors. I love how it navigates around furniture and obstacles with ease, ensuring that every corner of my home gets cleaned. The self-emptying base is a fantastic feature, saving me time and effort while keeping the vacuum running efficiently. One of my favorite aspects is the advanced mapping technology. It creates a detailed map of my home, so it knows exactly where to clean and avoids areas I don't want it to go. The battery life is impressive, easily handling my entire home on a single charge. The Shark is quiet, efficient, and incredibly effective. It has truly made my life easier, and I can't imagine going back to manual vacuuming. Highly recommend this product to anyone looking for a top-notch robot vacuum!

I don't often leave reviews, but I have been shocked with how good this vacuum performs. It maps the house in no time at all, and then will go through and clean every room perfectly. I've never seen the floors in here so clean, and you can set schedules to make sure they stay clean too. The amount of time you save vacuuming and just the stress it takes off your mind by not having to do something like that is really great. The regular price is quite expensive, and I got it on a prime deal for $300 canadian. For $300, this is an absolute no-brainer. For the regular price, well it's a little too rich for my blood but definitely worth the investment if you have the cash.

Dice que Mapea y no es cierto no tiene ni por donde poner el agua

Update a year later : Would not recommend if you have dogs. Often the fur stays in the brush and doesnt go through in the bin. If i dont clean it myself, it starts putting back fur everywhere. It also doesnt know when the bin is full (and that it has to go empty it to continue). My old roomba did. Besides that it vacuums really well! Amazing, got two dogs so it runs once or twice a day. Love the map feature so you can choose to clean certain rooms. It doesnt bump into anything (used to have a roomba and it did).