Nespresso Vertuo Next Deluxe Coffee and Espresso Machine NEW by De'Longhi, Pure Chrome, Single Serve Coffee & Espresso Maker, One Touch to Brew

Terrible customer service. I want to return this machine, unused coffee and exit the ‘club’. This machine failed after 6 months. I really wanted to enjoy this coffee machine. The Nespresso club’ has access to some very good coffee. It is pricy… on the order of $100-130 per month in pods. I liked the recycling aspect of sending the spent cartridges in. And again when the machine works, the variety of type and size brew was excellent… then about 5 months after purchasing… things went south. First it threw a descaling warning by way of the flashing orange light on top of the machine. So I bought the descaling solution and flushed the machine like the support video showed. It worked for about a week. Then would only produce one cup of coffee and need to be flushed for 30 ounces. That got old fast. This went on for about a week. At best, I could get maybe 3 cups of 7.7 ounces or one 18 ounce carafe between flushes for about 3 weeks. Then this week, the app said the machine needed to be descaled again and it only flashed orange lights. So I descaled it again and flushed the machine according to the support videos, and I was able to get about 5 ounces of coffee out of a 7.7 ounce pod. Then the light was flashing orange again. I looked at the app and it said “an issue occurred error 1760”. This afternoon I called the support number from the app, and was able to explain my situation with the machine. When I got to the part to explain to the telephone support operator that I was disappointed with it all, he hung up on me! I called back and got a different technician and she listened politely, but told me that my machine was probably stuck in the descaling cycle and I needed to flush it at least ten more times! I’ve been flushing this thing daily at this point!! I asked her about error code 1760 and she said that she didn’t have access to the error codes, but it was probably a descaling problem and I needed to flush it at least ten more times. I then asked her for warranty details and she said that she couldn’t help me with the warranty situation unless I flushed at as prescribed and if the issue persisted I should call back. This evening when I got home, I found about 20 ounces of cold coffee puddled under the machine. I am never buying a Nespresso product again. At this point all I want is a return shipping label and a refund for the $100 of unused coffee I have from this month’s purchase… never again Nespresso!

First the good points: When it works, the coffee is good. I haven't had any of the leakage issues others report. Now the rest: it's finicky. Like, really finicky. About a third of the time when I put a capsule in and try to make coffee I get an error. At that point, you have to open the top which ejects the capsule into the waste bin. You could re-insert it and try again, but you're risking getting grounds in your cup and possibly clogging the machine. After research, the fix is to unplug the machine for a minute, then plug it back in and reset it. It'll make coffee without a problem then. So if you're fine with wasting many of your (not inexpensive) Vertuo capsules, this is the machine for you. Otherwise, get a different model. In the morning I just want coffee, not to debug a not so smart coffee machine.

This is the easiest way to get coffee in the morning when you want a cup ASAP with no fuss. No more coffee filters to wash, spent grains to get rid of, no coffee pot to wash. What a pleasure. No it is not the same as my pour over but it is fast, convenient, fun and there is a tasty variety of coffee to choose from. I order pods from the Nespresso app and it is delivered to my door within 2 days. Coffee temp is just warm, not steaming. The pods make a variety of cup sizes ranging from expresso shot size to a carafe size, and the machine reads the pod to automatically adjust water volume accordingly. I like that the spent pods are recyclable and you get a postage prepaid, sealable recycle bag free everytime you order coffee from Nespresso. Just drop the full bag at a UPS store. Nespresso also sells a slim, hard case container made to hold the bag so it will look tidy. Its like a small, sleek trashcan for the spent pods. Costs 20 something dollars. I have mine bedside at the moment so getting coffee while warmly in bed is a nice option with the smaller machine footprint. It is a little loud but not ridiculously so. Just keep the water tank full and every morning pop a capsule in, wait about 15 seconds for the light to stop blinking then press the button and you will have a cup of coffee in just a moment.

I purchased the Vertuo Next after my Vertuo Plus died after 5 years. This unit is quite noisy and the manual pod system is awkward. Wishing I’d purchased another Vertuo Plus. It does make great coffee although cream is less dense.

Was concerned as this was tagged as frequently returned. Took a chance and am pleasantly surprise. Easy set up. Definitely rinse more than once before brewing first time. There was a faint plastic smell in the water first rinse. None on second, I purchased some Starbucks nespresso pods in my favorite flavor. That was my test. While the temperature of the nespresso coffee is not quite as hot as my Bunn it made a great cup of coffee. This may be a problem if you add creamer as it would definitely lower the temp. Crème was added bonus of the nespresso. I’ve only had it now for under week. But will update my review if anything changes.