Can I Return shoe to exchange for a wider shoe?

I purchased a pair of FitVille Extra Wide Walking Shoes for men Wide Width Sneakers for Flat Feet Size 10.5 Wide. I received a size 9.5. I returned the shoes and requested an exchange. I was told that the return was received and they will send a refund. I have not received a refund nor I have I received the shoes in the size that I originally requested. So after approximately a month I have not received the shoes in the size I requested and so far I have not received a refund of the money that I paid for the shoes.

What is the heel differential?

If you are asking the height of the heel it is 1" These shoes have plenty of support for your feet and very comfortable to walk it, too.

I really need the the right size shoe i got two pair now that are the wrong size. I guess o just dont under stand this shoe sizing

Your question is vague. There are multiple sizes and multiple widths. What sizes and what widths did you order? Is it the same for both feet? What size do you usually take? The footbed is quite different for this shoe. Your toes are given much more room than other designs. I much prefer it. The pair I got was an 8.5 men's wide and they fit quite well. The heel is snug and supportive and the extra width give your toes a more natural feeling- they don't get squashed.

Mens Wide Walking Shoes Extra Wide Sneakers Rebound Core

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R3575

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Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

👟 Step into comfort, stride with confidence — your feet’s new best friend!

BUILT TO LAST - Premium suede and mesh upper offers breathability and wear-resistance for long-lasting performance.
ROOM TO BREATHE - Wide-toe box & high instep design ensures all-day comfort for wider feet and foot conditions like plantar fasciitis and bunions.
BOUNCE BACK ALL DAY - Patented PropelCore sole delivers superior shock absorption to reduce foot fatigue and heel pain.
GRIP WITH CONFIDENCE - Durable, non-slip rubber outsole provides unmatched traction and stability on any surface.
PAIN FREE EVERY STEP - Ergonomic heel support and cushioning pads ease heel and knee pain, perfect for standing or walking all day.

FitVille Extra Wide Walking Shoes are expertly engineered for men with wider feet and foot ailments, featuring a roomy toe box, patented PropelCore cushioning sole, and durable non-slip outsole. Designed to relieve heel and knee pain, these sneakers combine premium materials with advanced support technology to keep you comfortable and stable throughout your busiest days.

Specifications

ASIN	B088TTPM39
ASIN	B08SQYF31J
Arch Type	stability
Best Sellers Rank	#28,847 in Clothing, Shoes & Jewelry ( See Top 100 in Clothing, Shoes & Jewelry ) #59 in Men's Trail Running Shoes
Brand	FitVille
Closure Type	Lace-Up
Color	Black
Cushioning Level	maximum
Customer Reviews	4.2 4.2 out of 5 stars (12,653)
Date First Available	January 1, 2021
Department	mens
Fit to Size Sentiment	true
Global Trade Identification Number	07894637739043
Heel Type	Flat
Insole Cushioning	Ethylene Vinyl Acetate (EVA)
Insole Material	Ethylene Vinyl Acetate
Item Type Name	Sneaker
Item model number	Rebound Core for Men V1 6E
Lace Closure	Lace-Up
Lace Ends	Plastic tips or aglets
Manufacturer	FitVille
Manufacturer	FitVille
Manufacturer Part Number	Rebound Core for Men
Material Fabric	fabric-and-synthetic
Model Name	Rebound Core for Men
Occasion Lifestyle	all-weather
Occasion Type	Walking
Outer Material	Faux Suede
Pattern	Solid
Pronation Correction	neutral
Seasons	Winter, summer, spring, autumn
Shoe Height Map	Low Top
Shoe Type	Athletic Shoe
Sole Material	Rubber
Special Features	Wide Toe Box
Specific Uses For Product	walking
Sport Type	Walking
Stitching Style	Knit
Strap Type	Ankle Strap
Style Name	Walking
Style Number	Rebound Core for Men
Subject Character	Barbie
Surface Recommendation	Road, Treadmill
Theme	Comfort, Health and Wellness, Men's Fashion, Foot Care
Toe Style	Round Toe
Water Resistance Level	Not Water Resistant
lining-description	mesh

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