Lakeland ActiveWomen's Dockray Clogs

Are they like garden clogs, hard on the surface?

I retuned the size 5 shoe as it is smaller than a standard 5 and did not fit - other items I posted on the same day arrived but got no refund

What is the heel height like?

Are they flexible when bending, kneeling? Some clogs can be hard and hurt the top of your feet.