Z GRILLS2020 Upgrade Wood Pellet Grill & Smoker, 8 in 1 BBQ Grill Auto Temperature Control, inch Cooking Area (700 sq in Black)

It is not always able to maintain temp especially in cold weather. Instructions for assembly were not as clear as they could be. NO COOKING MANUAL! :( If you do not know how to use a smoker like this do not expect help in the box. You have to go online for help and even then it is not always easy to find. Not even a basic intro to smoking user guide!! It does smoke well once you learn how to use it. It truly is for the most part a turn it on and walk away smoker.

The temperature was not regulating correctly after 18 months of using. I contacted Z Grills customer service and they sent me the parts to fix it at no charge. The customer service is excellent.

This falls under the "you get what you pay for" adage. The first one had a cooking chamber so dented that you couldn't attach it to the legs. Amazon service was great as usual and promptly sent out a replacement. That one had minor deformities in the chamber, so I could attach it. The packaging is clearly insufficient to protect the smoker.While it's now working, two complaints remain.1) A minor complaint, but the included cover is a complete fail at its main job. It's so cheap, and not waterproof, that when it rains on my deck, the grill gets wet anyway.2) A major complaint - the thermostat is very poor. There's often a 25 degree variation from what I set it to, to what the actual temperature is.There's no way I would buy from this company again.

My husband said it doesn't smoke like he thought it would an where is my warranty I paid for?

Directions were not very specific but I figured it out. I was looking forward to using it this weekend but there is no bottom grill plate. So disappointed