Does the heating part of the product stay flat? The one I have now has a plastic cover and it gets out of shape really easily if you move around at al

The heating pad I had before I bought this one was plastic underneath a cloth cover, but it got out of shape easily, too. I love this Pure Enrichment Heating Pad and have had no problems with it getting out of shape. The heating part is covered with some sort of fabric with the pretty fabric over it so there's no sliding around. Hope you like it as much as I do.

How does the Stay-on feature work? There are no instructions in the box. I want it to stay on, for my cats arthritis, they take turns using it.

If you use it for your cats, as suggested by my veterinarian, put something over the heat pad, as often the heat pad stays at one temperature and can burn the animal. When you press the stay on button, it does exactly that, it stays on. However, my heating pad never lasted longer than 8 months. I used the stay on button at night in bed. It is one feature of the heating pad that I do like the most.

Does the cover snap on or have some other way to keep it from slipping go off?

No snap, but the cord goes out through an opening in the cover, and it has a folded part over that end that will also keep it from slipping out, but removable for washing. It’s great!

What does it mean when the light flashes? Ive had this thing for less the 6mos

If the red light is flashing then that means you're having a connection error. Try reconnecting all the plugs to correct this. Please let us know if the issue still persists.

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PureRelief Express Designer Series Electric Heating Pad - Fast-Heating with 4 Heat Settings, Soft Machine-Washable Fabric and 2-Hour Auto Safety Shut-Off - Palm Aqua (12” x 15”)

Product ID: 294720370

Details

Brand
Pure
Colour
Aqua
Global Trade Identification Number
Material
fabric
Net Quantity
1.00 Count
Number of Items
1

⚡Heats in seconds

🧼Machine-washable cover

⏲️2-hour auto shut-off

R2513

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Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Fast-Heat Comfort Meets Designer Style – Relief You Can Feel and Flaunt!

TRUSTED LONGEVITY - Backed by a 5-year warranty and dedicated customer support, join millions who trust Pure Enrichment.
STYLISH PRACTICAL - Soft, removable Palm Aqua fabric cover is machine-washable, blending comfort with convenience.
SAFETY FIRST ALWAYS - Automatic 2-hour shut-off ensures worry-free use and energy efficiency.
RAPID RELIEF NO WAIT - Experience soothing heat in seconds with 4 customizable settings for precise comfort.
VERSATILE THERAPY MODES - Choose between moist or dry heat for deeper muscle penetration and tailored relief.

The Pure Enrichment PureRelief Express Designer Series Heating Pad delivers rapid, customizable heat therapy with 4 settings and moist/dry options. Its soft, machine-washable Palm Aqua cover combines style and practicality, while the 2-hour auto shut-off ensures safe, energy-efficient use. Supported by a 5-year warranty and trusted by millions, it’s the smart choice for targeted muscle relief.

Specifications

ASIN	B082BJQ9QJ
ASIN	B082BJQ9QJ
Best Sellers Rank	#461,867 in Health & Personal Care ( See Top 100 in Health & Personal Care ) #2,755 in Electric Heating Pads
Brand	Pure Enrichment
Colour	Aqua
Country of Origin	USA
Country of Origin	USA
Customer Reviews	3.9 3.9 out of 5 stars (119)
Date First Available	16 January 2020
Frequency	60 Hz
Global Trade Identification Number	00817387022514
Item Weight	499 g
Item model number	PEHPALM-A
Manufacturer	Pure Enrichment
Manufacturer	Pure Enrichment
Manufacturer Part Number	PEHPALM-A
Material	fabric
Model number	PEHPALM-A
Net Quantity	1.00 Count
Number of Items	1
Number of Packs	1
Number of settings	4
Package Dimensions	29.22 x 13.49 x 6.89 cm; 499 g
Special Features	Adjustable Heat Settings, Fast Heating
UPC	817387022514
Unit Count	1.00 Count
Wattage	55 Watts

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R2513

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

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