Is this supposed to be applied while wet? I was rubbing it in so long that I thought it was supposed to be applied while dry.

Body butter should be applied on dry skin. Massage onto skin and allow to sink in before dressing. Shea body butter is one of our best moisturizers, it takes a bit longer to sink in!

Mine is not creamy. Kind of hard. Need to get out with spoon. Is something wrong.

Yes it should be creamy but the original formula was so good the only lotion I'd use. I'm pissed I gave away two of them because they changed it and it SUCKS NOW. Scent changed, benefits changed, moisturizing quality surpassed 100% and is 5% now. I'm so annoyed they should have mentioned it was different. I thought they changed packaging at first. My hands are so dry and it's not even winter the original formula healed my cracked fingers and chapped lips (in winter) I gave away so many of these lotions and i am crying over it. Wish I had a warning I'd have bought them all. It's WHACK NOW. I have so many of the new ones that I wouldn't even give 42$ for dollar store lotion.

Is this the old formula or the new vegan one? Can you kindly confirm that the product shipped is the old formula please

Hi there! Thanks for being interested in The Body Shop Shea Body Butter! This is the new best ever formula of our Shea Body Butter, which was recently reformulated to enhance its performance even further and provide 96-hour nourishing moisture. All our new body butter formulations are also now formulated with over 95% natural-origin ingredients and vegan certified by The Vegan Society. Hope this helps!

Why do you use these ingredients: Dimethicone, Phenoxyethanol?

Hi there! Thank you for reaching out! We use several silicones in some of our products. As new information becomes available, we review the safety and environmental impact of these materials. We only use environmentally-friendly, safe silicones in The Body Shop products, so you can use them with confidence. Read more here: https://www.thebodyshop.com/en-us/about-us/ingredients/about/a/a00022 Hope this helps!

ASIN	B00HMYCDXE
Active Ingredients	Shea Butter
Age Range Description	Adult
Age range (description)	Adult
Best Sellers Rank	#5,540 in Beauty ( See Top 100 in Beauty ) #328 in Shower Gels
Brand	The Body Shop
Brand Name	The Body Shop
Container Type	Jar
Country as Labeled	Thailand
Customer Reviews	4.4 out of 5 stars 26,089 Reviews
Global Trade Identification Number	05028197194024
Item Dimensions	7.1 x 7 x 3.1 centimeters
Item Form	Oil
Item Type Name	Body Butter 96HR
Item Volume	50 Milliliters
Item Weight	70 g
Item dimensions L x W x H	7.1 x 7 x 3.1 centimeters
Item volume	50 Milliliters
Manufacturer	The Body Shop
Material Features	GMO Free
Material Type Free	Paraben Free
Model Name	Body Butter 96HR
Number of Items	1
Other Special Features of the Product	Not Tested On Animals
Product Benefits	Antioxidant
Recommended Uses For Product	Dryness
Scent Name	Shea Butter
Skin Type	All, Dry
Special Ingredients	Shea Butter
Special features	Not Tested On Animals
Specific Uses For Product	Dryness
Target Use Body Part	Whole Body
Unit Count	50 Milliliters

SHEA BUTTER 50ML 97386

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