How do I contact customer service for a Vitesse fireplace?

They are not responding right away . I wish I would know earlier this supplier is locate in China

Does it have a mirror background ?

No mirror. It’s just a thin screen/film. Heater feature sucks. Get one that has temp you can adjust. And it’s Loud! Speed of flames much better feature than color change.

it says need clearance 8 inches around the fireplace. Does that include the mantel legs on the side?

Not really. Mine only has about 6 inches and never even gets warm. The hot air blows 12 to 20 inches outward and never really even rises to my mantle.

No funciona con Alexa, no es inteligente

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Fully operational. Shipping worldwide, on schedule.Customs & duties included in the price

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Vitesse 60 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Product ID: 249381643

Details

Brand
VITESSE
Color
Black
Finish Type
Polished
Heat Output
1500
Installation Type
Wall Mount
Material
Metal

🎨12 flame & ember color options

📏Ultra-thin 3.86-inch depth

🔥Dual 750W/1500W heating modes

R27863

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Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Elevate your space with sleek warmth and mesmerizing flames — because your home deserves the spotlight!

SLEEK WALL HUGGER - At just 3.86 inches thick, this ultra-thin design blends seamlessly into any modern living or bedroom space without bulk.
ENERGY WISE HEATING - Adjustable 750W or 1500W modes efficiently heat up to 400 sq ft, maintaining natural humidity without drying out your room.
CUSTOMIZABLE AMBIANCE - Choose from 12 vibrant flame colors and 5 flame speeds to create the perfect cozy vibe tailored to your mood or decor.
FLEXIBLE INSTALLATION - Recessed, semi-recessed, or wall-mounted options fit perfectly into standard 2’x6’ stud walls for a polished, built-in look.
SMART SILENT COMFORT - Whisper-quiet operation with remote and touchscreen controls plus an 8-hour sleep timer for effortless, energy-saving warmth.

The Vitesse 60 Inch Ultra Thin Electric Fireplace offers a modern, space-saving design with a narrow bezel and just 3.86-inch depth. It features dual heating modes (750W/1500W) capable of warming up to 400 square feet, with energy-saving and safety certifications. Customize your ambiance with 12 flame colors and speeds, controlled via remote or touchscreen, plus an 8-hour sleep timer. Ideal for living rooms or bedrooms, it supports multiple installation methods including recessed and wall-mounted setups.

Specifications

ASIN	B08P3CVPHN
Additional Features	Energy Saving, Flame Effect, Timer
Assembly Instructions Description	Included
Best Sellers Rank	#121,422 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #18 in Electric Fireplaces
Brand Name	VITESSE
Chamber Depth	3.86 inches
Chamber Height	18.11 inches
Chamber Width	60 inches
Color	Black
Customer Reviews	4.4 4.4 out of 5 stars (1,858)
Finish Types	Polished
Heat Output	1500
Heating Coverage	400 square feet
Heating Element	Electric
Included Components	Remote Control
Installation Type	Wall Mount
Item Dimensions D x W x H	3.2"D x 60"W x 18.11"H
Item Type Name	Electric Fireplace
Manufacturer	VITESSE
Manufacturer Part Number	60-FP-C3
Manufacturer Warranty Description	Free replacement or parts for any quality problem within 12 months.
Material Type	Metal
Maximum Compatible Size	72 inches
Model Name	60-FP-C3
Model Number	W36-APFP-C3
Number of Items	1
Orientation	Horizontal
Power Source	Corded Electric
Room Type	Bedroom, Living Room
Shape	Rectangular
Size	60inch
Specific Uses For Product	Indoor
Style Name	Unique
Ventilation Type	Vent Free
Warranty Type	Limited

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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R27863

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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