How do I contact customer service for a Vitesse fireplace?

They are not responding right away . I wish I would know earlier this supplier is locate in China

Does it have a mirror background ?

No mirror. It’s just a thin screen/film. Heater feature sucks. Get one that has temp you can adjust. And it’s Loud! Speed of flames much better feature than color change.

it says need clearance 8 inches around the fireplace. Does that include the mantel legs on the side?

Not really. Mine only has about 6 inches and never even gets warm. The hot air blows 12 to 20 inches outward and never really even rises to my mantle.

No funciona con Alexa, no es inteligente

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Vitesse 60 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Vitesse 60 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Product ID: 249381643

Details

Brand
VITESSE
Color
Black
Finish Type
Polished
Heat Output
1500
Installation Type
Wall Mount
Material
Metal

🎨12 flame & ember color options

📏Ultra-thin 3.86-inch depth

🔥Dual 750W/1500W heating modes

R28120

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Elevate your space with sleek warmth and mesmerizing flames!

SLEEK WALL HUGGER - Ultra-thin 3.86-inch profile fits seamlessly into any modern living space without bulk.
ENERGY WISE HEATING - Adjustable 750W or 1500W modes efficiently heat up to 400 sq ft while preserving natural humidity.
CUSTOMIZABLE AMBIANCE - Choose from 12 flame colors and 5 speeds to tailor your room’s vibe perfectly.
SMART SILENT COMFORT - Whisper-quiet operation with remote and touchscreen controls plus an 8-hour sleep timer.
EFFORTLESS INSTALLATION - Versatile recessed, semi-recessed, or wall-mounted setup fits standard 2’x6’ stud walls with ease.

The Vitesse 60 Inch Ultra Thin Electric Fireplace combines cutting-edge LED flame technology with energy-efficient heating modes (750W/1500W) to warm up to 400 sq ft. Its ultra-slim 3.86-inch depth and narrow bezel design allow for versatile recessed or wall-mounted installation, controlled conveniently via remote or touchscreen. Featuring 12 flame colors, 5 speeds, and an 8-hour sleep timer, it delivers customizable ambiance with whisper-quiet operation, making it a stylish and practical centerpiece for any modern living room or bedroom.

Specifications

ASIN	B08P3CVPHN
Additional Features	Energy Saving, Flame Effect, Timer
Assembly Instructions Description	Included
Best Sellers Rank	#126,347 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #27 in Electric Fireplaces
Brand Name	VITESSE
Chamber Depth	3.86 inches
Chamber Height	18.11 inches
Chamber Width	60 inches
Color	Black
Customer Reviews	4.4 4.4 out of 5 stars (1,869)
Finish Types	Polished
Heat Output	1500
Heating Coverage	400 square feet
Heating Element	Electric
Included Components	Remote Control
Installation Type	Wall Mount
Item Dimensions D x W x H	3.2"D x 60"W x 18.11"H
Item Type Name	Electric Fireplace
Manufacturer	VITESSE
Manufacturer Part Number	60-FP-C3
Manufacturer Warranty Description	Free replacement or parts for any quality problem within 12 months.
Material Type	Metal
Maximum Compatible Size	72 inches
Model Name	60-FP-C3
Model Number	W36-APFP-C3
Number of Items	1
Orientation	Horizontal
Power Source	Corded Electric
Room Type	Bedroom, Living Room
Shape	Rectangular
Size	60inch
Specific Uses For Product	Indoor
Style Name	Unique
Ventilation Type	Vent Free
Warranty Type	Limited

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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R28120

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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