How do I contact customer service for a Vitesse fireplace?

They are not responding right away . I wish I would know earlier this supplier is locate in China

Does it have a mirror background ?

No mirror. It’s just a thin screen/film. Heater feature sucks. Get one that has temp you can adjust. And it’s Loud! Speed of flames much better feature than color change.

it says need clearance 8 inches around the fireplace. Does that include the mantel legs on the side?

Not really. Mine only has about 6 inches and never even gets warm. The hot air blows 12 to 20 inches outward and never really even rises to my mantle.

No funciona con Alexa, no es inteligente

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Vitesse 50 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Vitesse 50 Inch Ultra Thin Electric Fireplace-Narrow Bezel Linear Fireplace Heater Recessed Wall Mounted, Remote and Screen Control, 8H Sleep Timer, Low Noise, 750/1500W for Living Room, Bedroom

Product ID: 231525471

Details

Brand
VITESSE
Color
Black
Finish Type
Powder Coated
Heat Output
1500
Installation Type
Wall Mount
Material
Metal Tempered

🎨12 flame & ember colors

📏Ultra-thin 3.85 inch depth

🔥1500W powerful heating

R31572

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Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Elevate your space with warmth and style — the future of cozy is ultra-thin!

SLEEK SPACE SAVER - At just 3.85 inches thick, this ultra-thin design blends seamlessly into your wall without bulk.
CUSTOMIZABLE AMBIANCE - Choose from 12 flame colors and 5 speeds to create the perfect cozy vibe for any mood or room.
FLEXIBLE INSTALLATION - Recessed, semi-recessed, or wall-mounted—fits perfectly in standard 2’x6’ stud walls for versatile styling.
REMOTE TOUCH CONTROL - Full control at your fingertips with remote and touchscreen options, including independent flame and heat settings.
SMART SILENT COMFORT - Whisper-quiet operation with adjustable 750W/1500W heat modes and an 8-hour sleep timer for effortless warmth.

The Vitesse 50 Inch Ultra Thin Electric Fireplace offers a sleek, space-saving design with a narrow 3.85-inch bezel, delivering up to 1500W of adjustable heat for rooms up to 400 sq ft. Featuring 12 customizable flame colors, 5 flame speeds, and whisper-quiet operation, it supports recessed or wall mounting with remote and touchscreen controls, plus an 8-hour sleep timer for smart, energy-efficient comfort.

Specifications

ASIN	B08HCMKN8P
Additional Features	Energy Saving, Flame Effect, Timer
Best Sellers Rank	#125,434 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #20 in Electric Fireplaces
Brand	VITESSE
Brand Name	VITESSE
Chamber Depth	3.86 inches
Chamber Height	18.11 inches
Chamber Width	50 inches
Color	Black
Customer Reviews	4.4 out of 5 stars 1,860 Reviews
Finish Type	Powder Coated
Finish Types	Powder Coated
Heat Output	1500
Heating Coverage	400 square feet
Heating Element	Electric
Included Components	Remote Control
Installation Type	Wall Mount
Item Dimensions D x W x H	3.85"D x 50"W x 18.11"H
Item Type Name	Electric Fireplace
Item Weight	14.97 kg
Manufacturer	VITESSE
Manufacturer Part Number	50-FP-C3
Manufacturer Warranty Description	Free replacement or parts for any quality problem within 12 months.
Material	Metal, Tempered Glass
Material Type	Metal, Tempered Glass
Maximum Compatible Size	50 inches
Model Name	50-FP-C3
Model Number	50-FP-C3
Number of Items	1
Orientation	vertical
Power Source	Corded Electric
Product Dimensions	3.85"D x 50"W x 18.11"H
Room Type	Bedroom, Living Room
Shape	Rectangular
Size	50inch
Style Name	Unique
UPC	761344804258
Ventilation Type	Vent Free
Warranty Type	Limited

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R31572

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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1 month ago

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2 months ago

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