How to solve the error of "obstructed" in the Home app?

1.Check the sensor – They must be less than 1 inch apart when the door is fully closed. 2.Adjust opening time – In the meross app device settings, increase the opening time slightly if the Home app shows an obstruction error.

Does it only support 2.4GHz WiFi network?

Yes, if you are having a mesh WiFi name for both your 2.4GHz and 5GHz WiFi and it keeps failing during setup. You may need to turn off the 5GHz on your WiFi router temporarily and make sure that your device is covered by a strong WiFi signal.

Do I need to remotely control the device through the hub?

For Home app: the same Wi-Fi control does not require a hub; Remote control access uses your existing Apple device as a hub.But the meross app allows hub-free remote access from anywhere.

I got an error about "Close Action Is Failed", but the door was closed.

The most likely reason is that your door opening or closing time is longer than the default setting (15 seconds)). You can set a custom door opening time in the Meross app (Device settings-> Advanced settings -> Opening time, choose a suitable time)

After installing MSG100, will my existing wall buttons and remote control still work?

Yes, the MSG100 won’t conflict with any existing features. Plus, we’ve added a new feature to the Meross app that lets you control the lights on your garage door opener.

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meross Smart Garage Door Opener Remote Work with HomeKit, Alexa and Google | Compatible with CarPlay, Siri and SmartThings, App and Voice Control, Auto Close, Easy to Install, No Hub Needed, MSG100HK

Product ID: 225974043

Details

Brand
meross
Color
White
Compatible Devices
Apple HomeKit
Max Number of Supported Devices
1
Special Feature
No fees or

📶WiFi-enabled for remote control

🔧Easy install, no hub or rewiring

🗣️Voice control via Siri, Alexa & Google

R1710

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Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🚪 Unlock smarter living with effortless garage control!

UNIVERSAL COMPATIBILITY - Supports 200+ brands and 1600+ models, including Security+ 1.0 & 2.0 protocols—no need to replace your existing opener.
EFFORTLESS REMOTE ACCESS - Control your garage door from anywhere via the Meross app—perfect for busy professionals and frequent travelers.
HASSLE FREE INSTALLATION - Beginner-friendly setup with no hub required; your original remotes and wall buttons keep working as usual.
SEAMLESS SMART INTEGRATION - Works flawlessly with Apple HomeKit, Alexa, Google Assistant, and SmartThings for hands-free convenience.
REAL TIME STATUS AUTO CLOSE - Wired sensor delivers instant open/close updates and lets you schedule automatic door closing for peace of mind.

The meross Smart Garage Door Opener Remote (MSG100HK) transforms your existing garage door into a connected smart device compatible with Apple HomeKit, Alexa, Google Assistant, and more. It supports over 200 brands and 1600 models, enabling remote app control, voice commands, real-time status updates, and auto-close scheduling—all without replacing your current opener or needing a hub. Easy to install and backed by a 2-year warranty, it’s the perfect upgrade for modern homeowners and renters seeking convenience and security.

Specifications

ASIN	B084Z5QZR2
Additional Features	No subscription fees or advertising
Best Sellers Rank	#4,440 in Tools & Home Improvement ( See Top 100 in Tools & Home Improvement ) #27 in Garage Door Keypads & Remotes
Brand	meross
Built-In Media	USB adapter
Button Quantity	1
Color	White
Compatible Devices	Apple HomeKit, Amazon Alexa, SmartThings, Google Home
Connectivity Technology	Wi-Fi
Controller Type	APP and voice control
Customer Reviews	4.3 4.3 out of 5 stars (6,668)
Item Dimensions L x W x H	3"L x 2"W x 1"H
Item Highlight	Compatible with CarPlay, Siri and SmartThings, App and Voice Control, Auto Close, Easy to Install, No Hub Needed, MSG100HK
Item Type Name	Keypads & Remotes
Item Weight	311 g
Manufacturer	meross
Maximum Number of Supported Devices	1
Maximum Range	200 meters
Mfr Part Number	MSG100
Model Name	MSG100
Model Number	MSG100
Number of Items	1
UPC	787446925615
Warranty Description	2 year

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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R1710

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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