Question 1

where can you find the hepa filter for the airgenius 5 model hfd320

Accepted Answer

This model is only near Hepa filtration with 99.95 filtration in contrast to true Hepa 99.97. It has a permanent filter that can be washed out, but then needs to dry out completely over night as it also works with static electricity. It has a prefilter either foam (washable) or better char coal, Filter K. Can be ordered at replacementfilters.com However, you can get the char coal filter in much bigger and cheapter to cut out from Honeywell here at Amazon https://www.amazon.com/gp/product/B00TA7V9KY/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 called: Aftermarket Honeywell 35002 12"x48" Carbon activated Pre-filter 2-Pack 50300 53000Sold by: The Captain's Compass Will give you 12 filters for just about $15

Question 2

I cleaned the internal filter today.  The label states to hold the "OK" button to reset the indicator.  I held it, and it is not resetting.

Accepted Answer

Thank you for your inquiry. Please be aware all 5 bars need to be lit before you can reset the sensor. With the unit turned off and plugged in, hold down the OK button for 5 seconds until the light flashes. This will reset the unit. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Question 3

Can you use this without the replaceable filters? The reason I want a machine with a permanent filter is so I don't have to buy replaceable ones.

Accepted Answer

Thank you for your inquiry. The main ifD filter is permanent, and the foam pre-filter is washable as well. You do not have to use the optional K pre-filters. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.

Question 4

Can it work under Japan voltage?

Accepted Answer

The rating on the label states 120 VAC operating voltage but mention if it operates with the Japanese operating voltage of 100 VAC.

ASIN	B009P7SVHS
Best Sellers Rank	960,711 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 1,102 in Air Purifier Filters
Brand Name	Honeywell
Colour	Black
Contaminant Filtration Capability	Partial Contaminant Filtration Capability
Control Method	Touch
Controller Type	Remote & Button Control
Customer Reviews	4.4 4.4 out of 5 stars (2,321)
Filter Class	ActivatedCarbonFilter
Filter Type	Activated Carbon
Floor Area	1208 Square Feet
Global Trade Identification Number	00092926003203
Item Dimensions D x W x H	29.2D x 73.4W x 25.1H centimetres
Item Weight	5 Pounds
Manufacturer	Honeywell
Model Number	HFD360
Noise Level	60 Decibels
Number of Packs	1
Part Number	HFD320
Particle Retention Size	0.3 Micrometer
Power Source	Corded Electric
Software Update Supported to Date	unknown
Special Features	Odour Reduction
Specification Met	Energy Star Certified
UPC	092926003203
Unit Count	1.0 count

Honeywell AirGenius 5 HFD-320 Air Filter and Odour Reducer, Black, 1 Piece

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