Klarstein Sweet Sundae – ice cream maker, 1.5 litres, with self-cooling compressor, 250 watts, dispensing system, automatic keep-cool function, stainless steel, white

The machine is really good, it is heavy and sturdy and easy to use. Yes there is some noise when it is working but like the washing machine you soon get used to it. we have only used an icecream mix in it but it comes out really well just like the Mr Whippy. The machine is easy to use with clear instructions on the display. Cleaning is simple and straight forward with everything unscrewing easily. The only downside is we eat a lot more icecream now but it has been an absolute god send in this heat wave and despite the initial outlay, it works out cheaper than constantly buying icecream.

Purchased the ice cream machine earlier this year, and this worked well for the first two months, delivering some good quality ice cream (I used premade mixes). I then noticed a burning smell during use and the machine stopped working properly (losing the ability to freeze the ice cream correctly), and I contacted the seller with concerns around a faulty motor/product. This is where things go downhill, and a quick look at other reviews indicates the problems I have experienced is a widespread issue. I'm told that I cannot return past 30 days, and I need to send the item back to a warehouse in Germany. That includes sourcing suitable packaging for a 30KG+ machine, and getting it to a courier office (in comparison to a seller-organized collection for heavy items outlined in Amazon's policy). I'm then offered a 20% discount to keep the broken machine and try to find the spare parts to repair myself. The supplier does not have spare parts, or share details on where to source. Further investigation shows this this a generic machine made in China (not Germany), and parts are not available. So in all, I'm being asked to front 80% of the product cost for scrap metal. Having pushed back on this, I'm then hit with more templated responses to advise they will not arrange collection, and I don't have the right to a return beyond 30 days. I'm now left out of pocket, and frustrated with both the machine itself and the customer service provided by Klarstein. Do yourself a favour - Don't buy this. It would be zero stars if I had the option.

This has to be the best ice cream maker on the market. Not easy to find, so if it's available on Amazon, snap it up. It is important to know that this machine has its fridge/freezer within the machine; you do not have to remove a bowl and place it in the freezer for hours beforehand. Using it for the first time did not disappoint. We used Kerrymaid mix, which was great. It has its own timer, and it took 40 minutes to mix the ice cream, and it turned out perfectly. It is such great value for money compared to others. But best of all, IT IS EASY TO CLEAN. I was worried that I would have great ice cream but then have loads of bits and pieces to clean and put back together, but it cleans itself perfectly, with just one part that needs a little extra cleaning. This is a heavy appliance and of high quality throughout. The grandchildren loved it, as did the adults. It makes enough ice cream in 40 minutes for approximately 6 servings. I think I've covered everything LOL

Never thought I would find such an easy, soft serve ice cream maker. Pour the mix in and press start then 40 mins later you have perfect ice cream. We have only used one mix so far which is the Danica soft ice mix and it’s exactly the same you would buy from a van if not better. We got the machine on offer and would recommend to anybody who has children or loves an ice cream. 700ml of mix gets around 7-8 large ice creams. Very easy to clean the machine after use .

The product works as it should - I used ice cream mix (Cormello) and the result was the same as any seaside Mr Whippy - I used low fat yoghurt condensed milk and fruit puree (from the garden) some of the best whipped frozen yoghurt I have tasted. Cleaning is easy (however I strip the machine after using the clean cycle to make totally sure. The ease of use is brilliant - pour in desired mix PRESS START thats is, The machine is pre assembled apart from in handle - another major plus - however my unit was slightly damaged. I was willing to straighten the panel if I could have a photo to see how it should be - I got referred to the manual. Which is the biggest let down of the product. WHat a shame. So far in 2 weeks I think we have had about 120 cones with the grand children - neighbours etc. a brilliant investment but the instructions and the customer service let it down from being fulll marks. Yes I could have sent the machine back and was sent details on doing so - but the children would have missed out when it was needed. roughly 14 small cones per charge - 40 mins to process - quick to re charge -but it then seems to take another 40 mins from re charge

The black nozzle where the ice cream is dispensed from kept coming off due to the pressure of the ice cream and ended up buried in my ice cream cone. I had to design and 3D printed a replacement with a better fit myself. Otherwise everything works well and the partial self cleaning is convenient.

I love this machine. I wanted a way to hit that nostalgic soft-serve craving at home and the Klarstein does it perfectly. It makes real soft-serve ice cream like you've had from the Mr. Whippy van. I've had it now for about a month, during which I've made up a batch of ice cream more-or-less every other day. Some observations from this time: - Easy to use, makes perfect soft serve ice cream every time (with a range of mixes - see below) - Batches of 0.5l get a good consistency after 40 mins, 1l about 65 mins - Different mixes hold different amounts of air, so will give more or fewer servings, but in general 0.5l of mix yields 4 large ice creams - Self-cleaning is pretty limited - make sure you properly take out the paddle and give everything a proper clean after each use I have tried many different mixes and recipes in this machine, and everything has come out great, but I have definitely discovered some which I prefer to others. Here are a few of my favourites: - Jersey Gold Pre-Made Ice Cream Mix: a little pricey, but easy to use; just pour it in. Yields a very creamy ice cream, albeit not one which hits that nostalgia spot (because it is too good). - Dessertify Classic Ice Cream Powder: per ice cream works out very cheap. You can mix with just milk, but result is too airy and light for my tastes. Instead I use 300ml semi-skimmed UHT milk + 200ml single cream + 150g mix (a bit less than instructions say), and this really hits my nostalgia spot. Objectively this is probably the worst tasting ice cream on the list, with quite a fake vanilla flavour, but still lovely and reminds me most of ice creams by the seaside. - Recipe from manual: manual has a recipe for a mix with just cream, milk and sugar. I tweaked it and used 200ml double elmlea (better than 'real' cream as emulsifiers keep mix stable), 300ml semi-skimmed UHT milk, 85g caster sugar, splash of vanilla extract. Blend it up to dissolve the sugar. Gives a very 'pure' flavoured ice cream which is a little denser than the other options but still great. - Franken-mix: this is my favourite mix I've come up so far with via experimentation, yielding a very creamy ice cream which holds its form really well (similar to McDonalds ice cream) with just the right amount of vanilla flavour. 250ml semi-skimmed UHT milk + 150ml Ambrosia Deluxe Custard + 100ml Elmlea Double + 60g Dessertify Powder Mix + 50g caster sugar.

I purchased the Klarstein Sweet Sundae Ice-cream Maker in June and received IT at the beginning of July. It does make really smooth ice-cream and if the mix is left in to cool further the results are good. I purchased the machine through Amazon. I have attached the cleaning instructions as give in the instruction manual. There is no mention of dismantling the machine to clean so being new to ice cream making I followed the instructions. Fortunately, before making me second batch, a few days later, I opened the front. The inside was coated in bacteria. I had to give the machine a complete clean and sterilise, following instructions of online videos. I contacted the company in Berlin but they did not seem to care. I realised that at some time in the future the rubber seals could possibly fail so I asked if I could purchase new ones to keep in store. The company told me that this machine is no longer in production and they have on spares available. If I accidentally damaged any of the seals within the machine it becomes obsolete. I am very disappointed with the attitude of Klarstein and would never purchase any of their products. I CAN ONLY RECOMMEND THAT ANY BODY CONSIDERING BUYING THIS MACHINE SHOULD RECONSIDER. AND NOT DO SO!!! I have spoken to Amazon and unfortunately because it is outside the return period they were unable to assist. DO NOT PURCHASE THIS MACHINE CLEANING AND MAINTENAN Cleaning function Note: Before and after preparing the ice cream, the appliance must be cleaned using the cleaning function. Pour about 1 litre of water into the funnel. Then press the CLEANING button to enter the cleaning mode. After 1 minute the water is released and the appliance is cleaned. The cleaning is repeated 5 times. Remove the water after the cleaning is complete. Cleaning the handle construction The handle construction can also be removed and cleaned. After cleaning, the inner barrel and the handle unit must be completely dry to avoid unpleasant odours caused by water residues DO NOT FOLLOW THESE INSTRUCTION. THEY DO NOT CLEAN THE MACHINE ATTACHED PHOTOS AFTER 5 CLEANING CYCLES TOTAL OF 50 MINUTES

Leichte Bedienung und das Eis ist schön cremig und lecker

Softeis schmeckt lecker funktioniert.

Viele schlechte Erfahrungen kann ich nur zustimmen! Ich habe jetzt die 2te Maschine hier und vorweg, beide gehen zurück! Erste Maschine, kam an und hat wie schon beschrieben zu wenig gekühlt. Nach knapp 2 Stunden immer nur noch kalte Suppe aber kein Eis. Auch der Kundenservice ist tasächlich quasi nicht vorhanden. Die Telefonnummer wie auf Google such nicht besetzt. Und auf der Homepage nichts zu finden von einem Chat oder Rückruf. Dann eine 2te bestellt. Kam an, erster versuch und im ersten moment Begeisterung. Super cremiges Eis. Nach 3 Portionen war es vorbei mit der freude. Nach 10 Min. kam schon nichts meher heraus. Deckel abgenommen und das ganze Eis hing im Rührwerk wie fester Kleister. Das zu entfernen war eine tolle Sauerei. Hab auch festgestellt, das sich das Rührwerl nur noch Minimal ein paar Zentimer dreht und dann stehen bleibt. Dabei war das Eis noch nicht mal Steinhart! Fazit: 2 Maschienen gekauft und beide haben einen defekt oder sind Schrott. Klar keine Kaufempfehlung, ganz im Gegenteil!!

Was soll ich sagen. Wir sind begeistert. Richtig gutes und cremiges Softeis wie auf dem Volksfest. Wir machen unser Softeis aber mit Softeispulver. Hatten bisher Vanille und Schoko, und das schmeckt Mega. Hier kann man nur eine Empfehlung aussprechen.

Sind sehr zufrieden, für den Familien Gebrauch. Erste Mischung dauert ca. 40Min. Aber wenn man das weiß, ist das ok. Haben sogar auf der Geburtstagsfeier die erste Runde in Eierlikör Waffel Becher gefüllt ca 25 Stück rausbekommen. Fanden alle super.