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K**H
Excellent Laptop.
Firstly, I would have given this 5 stars except for the fact that the day I received it, the Laptop would not boot up (apparently it had a faulty HDD. I sent it back the following day with a "Tracked Delivery" as per Amazon's instructions costing me an additional £27.75! I was told that the m/c would be back within 14 days and my postage costs would be refunded. I had to wait over 3 weeks to get the m/c back and then only after repeatedly trying to find out what had happened to it. They didn't even acknowledge receipt of it!Anyhow, I now have the Laptop back and on a more positive note, I am really pleased with it. It replaced a very old Laptop and the performance on this one it outstanding.However, I AM STILL WAITING FOR MY REFUND! On speaking to one lady regarding the matter, she put the 'phone down on me twice! (I was not rude at any point).Should Amazon fulfil their promise to refund the monies for the postage, which obviously was not due to any fault on my part, then I will acknowlede that in an update to this review. In the meantime.........I'm still waiting!!Further to the above, I am pleased to say that after in excess of 2 months, I have finally received the refund for the postage costs in returning a faulty laptop (which is now working perfectly).My faith in Amazon restored, at last.
D**D
Nice laptop
Light and easy to use
M**O
Would not stay connected to the internet
It was delivered with out of date drivers that meant that it would not stay connected to the internet.I called the help desk and they said that the only way to update it was to return it.This was quoted as taking 7-10 days.I don’t have time to fix a brand new computer.
M**E
excellent
all good
Trustpilot
2 months ago
4 days ago