Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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H2ofloss Countertop Water Flosser for Teeth, Oral Irrigator for Family Care

Product ID: 20043792

Details

Brand
H2ofloss
Power Source
AC Adapter
Product Benefits
Gum Health Bad
Special Feature
Multiple Tips
Unit Count
1 Count

⚡1200 pulses/min for optimal cleaning

💧6 customizable pressure settings (5-110 PSI)

🔇Whisper-quiet operation

R2282

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💦 Elevate your smile game with whisper-quiet, pro-level water flossing!

GENEROUS 800 ML TANK - Less refilling, more flossing—ideal for busy mornings or shared family use.
SILENT YET POWERFUL - Experience flossing with ultra-quiet tech—no more noisy interruptions during your self-care routine.
SMART SAFETY DESIGN - Overheat protection ensures safe operation with automatic shutoff and easy restart.
FAMILY READY VERSATILITY - Comes with 12 multifunctional tips to cover every oral care need—braces, implants, tongue, and more.
TAILORED PRESSURE CONTROL - Six pressure levels let you customize your clean, from gentle to deep, perfect for sensitive gums or braces.

The H2ofloss HF-9 Countertop Water Flosser offers a premium oral care experience with whisper-quiet operation, 6 adjustable pressure settings ranging from 5 to 110 PSI, and a high-frequency 1200 pulses per minute for effective plaque removal. Designed for the whole family, it includes 12 multifunctional tips catering to braces, implants, and tongue cleaning. Its large 800ml water tank minimizes interruptions, while built-in overheat protection ensures safety. Backed by a 24-month warranty, this device is a reliable, customizable solution for superior gum health and fresh breath.

Specifications

ASIN	B010NNIZQE
ASIN	B010NNIZQE
Additional Features	Multiple Tips, Pressure Settings, Timer
Batteries	1 C batteries required.
Best Sellers Rank	#30,905 in Health & Household ( See Top 100 in Health & Household ) #72 in Power Dental Flossers
Brand Name	H2ofloss
Color	White
Customer Reviews	4.3 4.3 out of 5 stars (16,585)
Date First Available	August 17, 2015
Item Dimensions	2.56 x 4 x 8.39 inches
Item Weight	560 g
Item model number	HF-9 White
Manufacturer	H2ofloss
Manufacturer	H2ofloss
Manufacturer Part Number	hf-8
Manufacturer Warranty Description	Offer a 1-year manufacturer's warranty. Any issues, please contact h2ofloss anytime—h2ofloss after-sales team will respond within 24 hours and are always here to help.
Material Type	Plastic
Model Name	HF-9
Model Number	HF-9 White
Power Source	AC Adapter
Product Benefits	Gum Health, Prevents Bad Breath, Prevents Cavities, Removes Plaque
Product Dimensions	2.56 x 4 x 8.39 inches; 1.23 pounds
Recommended Uses For Product	Plaque Removal, Gum Health, Daily Cleaning
Specification Met	CE, FCC, FDA, RoHS
Tank Volume	800 ml
Target Use Body Part	Teeth
Unit Count	1 Count

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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4 days ago

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R2282

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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