Is there any guarantee from the company if the chocolate they send you is melted?

This seller would not take responsibility for the melted chocolate I received because they are not really from ROYCE'. They are only pretending to be ROYCE' with their name. I would buy from the real ROYCE' USA online store. It's cheaper, faster and safer.

why it is taking so long for shipping?

Hi, good morning.It's amazon's default setting.I'll ship out soon.Thank-you!

Could you ship this items to China?

Dear Frank san,Thank you so much for your inquiry. Nice to see you on Amazon!Yes, we can ship you to China, but this is chocolate. we appreciate you to understand the chocolate may melt on the way to your country.Looking forward to your order,Online Japan Web Store

Is this packaged in a cool condition? Can you ensure that the chocolate does not melt when the consumer receives it?

It does have a heat-insulate layer, and the chocolate does not melt when we receive it. But I orderer during winter, I would still recommend you contact seller in advance. They're very responsive and helpful from my experience.

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ROYCE' Nama Chocolate "Matcha" - Chocolate Lightly Infused with Matcha | Gourmet Snack for Gifting & Indulging | Japanese Chocolate from Hokkaido (20 Pieces of Chocolate)

Product ID: 1966922

Details

Brand
ROYCE'(ロイズ)
Chocolate Type
White
Flavor
Matcha
Item Form
Bar
Occasion
Birthday

🍵20 pieces of matcha-infused white chocolate

🎁Elegant gift-ready box from Hokkaido

❄️Silky smooth texture melts at 55°F

R1540

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

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Description

🍫 Elevate your snack game with Japan’s silky matcha masterpiece!

GENEROUS SHARING SIZE - 20 perfectly portioned pieces—ideal for gifting or savoring with friends and colleagues.
ELEVATE EVERY OCCASION - Perfect for birthdays, holidays, or spontaneous indulgence—because you deserve the finer things.
ARTISANAL MATCHA INFUSION - Delicately blended with premium green tea for a refreshing, authentic Japanese flavor.
LUXURIOUSLY SILKY TEXTURE - Crafted with fresh Hokkaido cream for an irresistibly smooth melt-in-your-mouth experience.
CRAFTED IN JAPANS GOURMET HEARTLAND - Made in Hokkaido, combining local excellence with global ingredients for unmatched quality.

ROYCE' Nama Chocolate "Matcha" offers 20 pieces of premium white chocolate infused with authentic Japanese matcha and fresh Hokkaido cream. Crafted in Japan’s gourmet hub, Hokkaido, this silky smooth confection melts at 55°F, delivering a luxurious, refreshing flavor perfect for gifting or personal indulgence.

Specifications

ASIN	B00HTGG8Z4
Age Range Description	All Ages
Best Sellers Rank	#38,913 in Grocery & Gourmet Food ( See Top 100 in Grocery & Gourmet Food ) #864 in Candy & Chocolate Bars
Brand	ROYCE'(ロイズ)
Brand Name	ROYCE'(ロイズ)
Chocolate Type	White
Container Type	Box
Country as Labeled	Japan
Cuisine	Japanese cuisine
Customer Reviews	4.0 out of 5 stars 158 Reviews
Flavor	Matcha
Form Factor	piece
Item Form	Bar
Item Package Quantity	1
Item Package Weight	0.09 kg
Item Shape	round
Item Weight	6.72 ounces
Melting Temperature (degrees Celsius)	55 °F
Number of Items	1
Number of Pieces	20
Occasion	Birthday, Christmas, Congratulations
Package Type Name	Box
Part Number	1383316
Size	4.34 Ounce (Pack of 1)
Theme	Matcha
UPC	773821383316 605725150995
Unit Count	4.34 Ounce
Variety	Matcha

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

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The customer service exceeded my expectations. Perfect for buying products you can't find elsewhere.

1 week ago

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R1540

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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