AGPtek® Call Center Dialpad Headset Telephone with Tone Dial Key Pad & REDIAL

This telephone headset is amazing! I just recently started taking calls for my an at-home customer service job and previously I was using a Plantronics set. The first set I had all I could hear is humming and buzzing and at random times loud noises would come into the headset. Customers would complain about the sound quality, and I had to strain to hear them. After calling the company they told me the set was defective so I ordered another one, received it and same issues within a few days of just using it. After two failures of headsets from Plantronics I said screw this! While browsing through amazon I came across this set, hesitated a bit but then clicked order and crossed my fingers that I wouldn't have the same issues as I did with Plantronics. Well I have been using this set for three days now and it is amazing!!! I can hear the customers, they can hear me loudly and clearly. I can even hear dogs barking in the background of calls. I wish I would have found this set earlier and not have wasted my time with Plantronics. This set was easy to install. Just plug in the line for the headset and the other one to my modem for the line I use to receive calls. Very easy. I do wish there was a better way to control the volume but It is no big deal.

Just what I expected, works really well...

I have used it for 16 hours. Headset is a little big, I hear the cord when it moves on the desk in the headset. The place to put the headset when not is use isn’t the most convenient set up. Keypad is very nicely laid out. Buttons very easy to use, nice light up on the display. The ring tone is an absolutely the most nerve racking noise I’ve ever heard even on the lowest setting. I’m so glad no one is going to call me on this! Well worth the money so far.

Very good work from home headset. Customers can hear you clearly

I work from home doing call-center type customer service. I previously had a Plantronics T10 that served me for a few years (and still works) but I was never 100% satisfied with the call quality. This phone has beautiful, crystal clear sound and customers seem to have no problem clearly understanding me even with a fan on in the background. There is no constant low hum like there was with the T10 even with it on my desk next to other electronics. The headset is very comfortable with a generously sized earpad which is an improvement over the T10 as well which I found too small to me comfortable for 10 hour shifts. So far I am delighted with this phone and would highly recommend it to anyone in a remote call center type line of work.

I had it 3 months it worked fine at the beginning but now it is starting to short out on me and that is not okay when I need it for work. It is not out of the return window so i am out of luck, I did order the black version which seems to be a much different model even though it shows in the picture that it’s the same one. The pink/white is bigger and feels more plastic almost like a toy and the black/red one feels more solid and is a smaller unit. The issue I started to have was I was not able to pick up the phone the on button would not pick up and I could not answer calls, it did finally start working again but it would go on and off. The phone was not dropped or anything for this to have been an issue. It was kept on my desk in the same spot since I got it in September, it’s not December. If you get this phone I would recommend getting the black and red not the white and pink big big difference!

I have had this for a couple months now and just started using it about 3 weeks ago. I work at a call center remotely and was previously using software to take calls through computer. This was great when I was working in office, but working remotely with our new system, the software had too many issues. I switched to this on a landline so that I would have clearer, more distinct calls for my customers. It works yes, but it has some drawbacks. My largest complaint is that the audio is VERY quite, even at it's loudest setting I can barely hear the customers oftentimes and I find myself pushing the headphone to my ear to hear better (I am 20 years old and not even close to being hard of hearing). Even doing so, I have to concentrate to make out what they are saying. This issue alone will cause me to not recommend this phone to someone, especially someone who takes call center calls. As an agent you understand hearing the information correctly is ESSENTIAL. Of course, another headset would probably remedy the situation but I am unsure because the sound is controlled by the phone itself. Secondly, turn that ringer OFF! It is the LOUDEST ringer even when it is on low. It will still ring through your headset when it's off, so not a huge deal, but I wish I could keep it on without it giving me a heart attack. It also glitches out sometimes, it will NOT allow you to answer. I thought at first maybe our system wasn't working with it, but even when I called the phone directly, the answer button did not work at all. I find the only way to remedy the situation is to unplug the phone completely and plug it back in. Also, the overall cheapness. The band that sits on your head gets stuck and wont expand, it doesnt seem like it is made out of the best material and the side band that rests above your ear constantly rotates as I speak and wraps itself in my hair. Again, a new headset would probably fix this but I find with the other issues, I don't think it is worth it. The one thing I love above this is how well it blocks out background noise, if that mic isnt right ON your lips, customers will not be able to hear you which says great things about the noise cancellation. All in all, it's alright, but I think I will look into plantronics brand instead, I dont feel I will get much more use out of this.

When something electronic says Made in China, you almost have to be skeptical of it's durability and functionality. But this item has exceeded even my jaded expectations. The sound is clear, there is no power cord, and it takes up very little space on my desk. It is easy to use and program. I was able to figure out how to correctly set the time and date even without a manual. However, there are some buttons on here that puzzle me so a manual would have been nice, but not entirely necessary for this to be used correctly. All in all, this was a great purchase and money well spent. If it weren't for my aforementioned skepticism, I would have saved myself about $60 (which I spent on another system) and several headaches trying to figure out my other system.

comme je m'y attendais, je suis contente de mon achat

以前は卓上電話に回線２股コンセントをつけ、それにヘッドセットを接続し使用していましたが、ヘッドセットの 調子が悪くなり、更新のため探している時に、電話機能つき本品をを見つけ、ヘッドセットとほぼ同じ値段で購入できるので購入しました。卓上電話より半分くらいの小型電話器になり、二股コンセントも不要になりすっきりしました。 設定も簡単にでき、問題なく使用できていますが、細かいところも設定しようと、購入元に問い合わ せたところ、「ご連絡ありがとうございます、nicewealth 担当者の----です。恐れ入りますがこちら の日本語不足のためお問い合わせ問題を簡単にご質問頂ければ助かります。また、こちら出品してい る商品は数多いため注文番号のご提出をお願い致します。｣と返事を頂いたのですが、使用に問題が ないのと面倒なためやめました。日本で商売するならもうすこしがんばって! 電話をしながら、情報をコンピュータに打ち込むことが多いのでとても助かります。設定も簡単、音 質問題なし、快適に使用しています。ヘッドセットの値段で電話までついてきて、コストパーフォマ ンス最高です。とてもよい買物になり満足しています。

It's nice but headphone 🎧 is not comfortable size

引っ越し後に安い電話機を探していましたが こちらの電話機を購入しました。 受話器ではなくて、ヘッドセットで通話を行うタイプで 電話がかかってくるたびに耳にセットするのは面倒ですが コールセンターの受付みたいで気に入っています。 このヘッドセットが無線だともっと良かったです。 相手の声は、わりとこもりぎみ。ヘッドセット自体を 別途ヘッドセットへ取り付け変更とかできたらさらに良かったです。 ただまぁ全体的にみても、コスパが良くて満足のいくアイテムでした。

Super satisfy by this product.very good.