- uAttend JR2000 Biometric Fingerprint, RFID, PIN Time Clock for Small Business – Cloud-Based Attendance System with Optional Payroll Integration – All-in-One System

Bought this more than a year ago and finally installed yesterday. At first, it was a headache because I couldn't complete programing because the time clock keeps asking for "Set Administrator Code" and and "Assign Failed". After trying for more than 50 times I contacted customer service and the service was great. An agent called Andrew helped me through the process and made a factory reset and now it works great. When You access the system, it's really easy to work with it!!

Product works here and there... Loses connections constantly - the back end (program is limited) If you pay your employees biweekly, the hours worked broken up per week will include their lunches - it adds breaks as part of their hours - you can't remove that function.

We have been using uAttend timeclocks at three different branch locations for the past three years, but recently upgraded one branch to the JR2000 model. It works as described! There are lots of options about lunches, holidays, PTO, and they've launched a scheduling function as well. We don't use all of these features because we don't really need to, but they are available. It's easy to control multiple units over multiple locations, and you can even set up employees to be able to use multiple machines. It has been mounted outside in a shaded location for the past 9 months and I see no fading or wear on the screen, so it seems to be happy outside. I will say that this JR2000 model was a VERY nice upgrade over the older units with a number pad, I would highly recommend going with these. I've seen some reviews with issues about connectivity. It does periodically disconnect from wifi, sometimes after a power outage, sometimes for just no reason at all, but it's generally very easy to reconnect. The hard wired LAN connection is considerably more stable so I would recommend that if possible! There is a setting to turn on offline data, in which case if there is a power outage the punches are saved and will be automatically uploaded into the system once the connection is restored. I would also highly recommend using that function! We haven't had any of the issues I've read about data being completely lost. In reality, if that were to happen, all you would need to do is re-connect the timeclock to your company and all of the records (employees, fingerprint templates, PIN #'s) would be downloaded back into the machine...I guess what I'm saying is, if you're having issues like that, maybe get someone more tech-y involved! It's like any other gadget, none of them work perfectly all the time and it's a good idea to learn how to do some basic trouble-shooting. And if that is above your pay grade (or below your noble stature) then get an IT person. Similar products and services are available for double and triple the price of what these simple little devices cost, they may have a more robust support team but I can't think of anything that these units are lacking.

I’ve been using this time clock for 4 pay periods now. We have 9 full time employees. This clock is so easy! I didn’t really want to pay for the monthly subscription but it’s worth every penny. I can see my employees hours and punches right from my phone in the app or on the website. I can edit punches or add punches myself if they forget to clock in or out. The software allows me to add each employees hourly wage and then it automatically figures their hours and gross pay for each pay period. I can’t believe I spent so many years manually calculating hours and wages. This has saved me so much time and has made my employees more accountable for their work time! As far as the clock itself, it’s very easy to use. It took less than a minute to set up each employees fingerprint. We are a row crop farm so our guys hands are often dirty or grease stained so we do keep hand wipes by the clock but so far it hasn’t had any trouble reading their fingerprints.

Carisima mensualidad y no agarra internet en WiFi por supuesta red bloqueada-.-me estresé mucho porque tengo la maquina en la entrada y no podia tener cable así que tuve que instalar un cableado interno-.- les quitara mas Estrellas por esa situacion pero no quiero danarles el listado Actualizo hice un cableado para nada porque cuando me di cuenta duré dos días haciendo clock in y no registró nada aún así estando conectado con el cable. Que pérdida de tiempo horrible

I liked the system when we first got it in Feb of 2024. After a couple of months, it wouldn't register the fingerprints then it started beeping all of the time saying that 'fingerprint could not be identified'. Now it just won't work or even turn on.

WOW! These clocks are decades ahead of the others. The clocks can be set up in minutes not hours. Customer support is informative, courteous, and professional. The GUI is clear and straightforward with a minimal learning curve. If you know nothing about time management this is the perfect solution for you. The fingerprint scanner could be improved but with the options of RFID, pin number, Cell phone, or web punch-in/out options it is not a big deal.

We've used this product for about 6 months with 15-17 employees. Overall it works well until the last couple of weeks. It's started to beep and not let employees clock out. We've had to switch over to manual time cards while we're waiting for this to be resolved. Tech support has been very responsive. And we're in the process of getting a replacement sent to us from uAttend. We will have to pay for return shipping since we're out of the 30 day window.

Works great. We have one at each location all tied to the same subscription.

It has an ongoing subscription to use, otherwise pointless. The subscription is dependent on the number of employees you have.

It worked well for a while, but within 6 months, we started to have problems. After speaking with tech support, we were forced to buy another unit as we could not wait 6-8 weeks for them to fix our current one. Well, after just 3 weeks with the new unit, and another $200 spent, this one does not work either. That's two units gone bad in less than a year. Going back to paper timesheets would be easier than dealing with this nonsense.

Doesn't work. Turns off and on. The app is great tho

It came with no catalog or instructions, and it requires online registration with a monthly subscription of $36 for 10 employees, plus an additional $30 for every 10 more. I’d rather invest in a more expensive machine with no ongoing subscription fees than deal with this kind of commitment.