Question 1

What’s the difference between the “moisture” and “smoothness” other than the latter having spf?

Accepted Answer

The NIVEA Moisture lip care in the dark blue stick has no SPF and is slightly richer. We hope you enjoy our NIVEA Lip products!

Question 2

Has the formula for the Smoothness lip balm changed recently? It seems completely different than it has always been. Many reviewers say the same.

Accepted Answer

The formulation of the NIVEA Smoothness Lip SPF 15 was updated over a year ago so that it is now mineral oil free.  Our new NIVEA Smoothness Lip Care formulation now contains more nourishing natural oils such as jojoba and avocado oil, and shea butter. These improvements, however, have changed the taste and the consistency of the product. We have listened to our consumer feedback. As a result, we are currently working to update the formula to decrease the intensity of the perfume, which should provide a better overall experience.  By doing so, we hope this will alleviate the major causes of concern that our consumers have shared with us.  We hope you will try our updated NIVEA Smoothness Lip Care formula which should be available  in 4-packs on Amazon.com

Question 3

Is this real nivea or counterfeit?

Accepted Answer

The product pictured is authentic NIVEA. The NIVEA product you buy directly from Amazon or through a retail store should be the same. If you have any concerns about your NIVEA purchase, we suggest contacting the seller directly or reaching out to our Consumer Relations team at 1-800-227-4703. We hope this helps!

Question 4

Is it common practice to accept my $24 for two boxes of four tubes, then only send me one box?  i’m out $12!

Accepted Answer

No, I received 2 boxes, I don't have anything to do w/orders. I'm just a customer responding to a question sent by Amazon! You need to contact 'Customer Service'! Sorry I can't help w/that

ASIN	B082JJ4D98
Additional Features	Scented
Best Sellers Rank	#5,137 in Beauty & Personal Care ( See Top 100 in Beauty & Personal Care ) #82 in Lip Balms & Moisturizers
Brand	NIVEA
Brand Name	NIVEA
Color	White
Customer Reviews	4.6 out of 5 stars 9,794 Reviews
Finish Type	Satin
Flavor	Smoothness
Is the Item Heat Sensitive?	No
Item Form	Balm
Item Weight	4.8 Grams
Manufacturer	Beiersdorf, Inc.
Manufacturer Part Number	72140025632
Material Features	Natural
Material Type Free	Mineral Oil Free
Model Number	72140025632
Number of Items	4
Product Benefits	Moisturizing
Skin Type	All
Special Ingredients	Shea Butter, Nourishing Oils, Vitamin C, Vitamin E
Sun Protection	15 Sun Protection Factor (SPF)
UPC	072140025632

Smoothness Lip Care, Sunscreen Lip Balm with SPF 15 Broad Spectrum, Shea Butter, Nourishing Oils and Vitamin C & E, 3-in-1 Moisture, Repair and Sunscreen, 0.17 Oz Stick, Pack of 4

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