Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

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Brown Sugar Bear Original Brown Sugar Saver and Softener, Terracotta, Pack of 2

Product ID: 16537607

Details

Brand
Brown Sugar
Item Form
Clay
Item Weight
2.08 ounces
Number of Items
2
Package Information
Sachet

⏳3-6 months moisture retention

🧱Specially fired, food-safe terracotta

♻️Reusable & easy soak maintenance

R360

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🍯 Keep your sweetness soft and your snacks crisp—never settle for stale again!

DUAL USE MAGIC - Soak to soften sugars & baked goods or use dry to keep snacks crispy and fresh.
EFFORTLESS MAINTENANCE - Simply soak 20 minutes and reuse endlessly—no chemicals, no hassle.
VERSATILE KITCHEN ESSENTIAL - Perfect for brown sugar, spices, cookies, marshmallows, dried fruit, and more.
LONG LASTING MOISTURE CONTROL - Keeps brown sugar soft for up to 6 months—no more rock-hard clumps!
PREMIUM TERRACOTTA CRAFTSMANSHIP - Made from food-safe, specially fired clay for natural moisture regulation.

Brown Sugar Bear is a set of two food-safe terracotta softeners designed to maintain optimal moisture in brown sugar and other baking ingredients for 3 to 6 months. Easy to use and reusable, these clay bears can be soaked to release moisture or used dry to absorb excess humidity, preserving freshness in sugars, baked goods, and snacks without chemicals or plastic.

Specifications

ASIN	B00Z72WUMM
Age Range Description	Adults
Best Sellers Rank	#19,728 in Grocery & Gourmet Food ( See Top 100 in Grocery & Gourmet Food ) #21 in Brown Sugar
Brand	Brown Sugar Bear
Brand Name	Brown Sugar Bear
Coin Variety 1	Light Brown Sugar
Color	Brown
Container Type	Sachet
Cuisine	General
Customer Reviews	4.5 out of 5 stars 9,304 Reviews
Item Form	Clay
Item Package Quantity	1
Item Package Weight	0.13 kg
Item Type Name	Brown Sugar Bear Softener
Item Weight	2.08 ounces
Manufacturer	Harold Import Company, INC.
Model Number	54923/2
Number of Items	2
Number of Pieces	1
Package Information	Sachet
Part Number	54923/2
Region of Origin	India
Set Name	Brown Sugar Bear Set
Size	1 Count (Pack of 2)
UPC	781723594327 781147188218 735343882258
Unit Count	2 Count
Warranty Description	Warranty

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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