Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

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Brown Sugar Bear Original Brown Sugar Saver and Softener, Terracotta, Pack of 2

Brown Sugar Bear Original Brown Sugar Saver and Softener, Terracotta, Pack of 2

Product ID: 16537607

Details

Brand
Brown Sugar
Item Form
Clay
Item Weight
2.08 ounces
Number of Items
2
Package Information
Sachet

⏳3-6 months moisture retention

🧱Specially fired terracotta clay

♻️Reusable & eco-friendly

R299

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🐻 Keep your sugar soft and your snacks crisp—because every bite deserves perfection!

DUAL USE VERSATILITY - Soak to soften sugars & baked goods or use dry to keep snacks crispy and fresh.
TRUSTED BY THOUSANDS - 4.5-star rated with over 9,000 reviews—join the community of savvy bakers!
EFFORTLESS ECO FRIENDLY - Simply soak for 20 minutes, reuse endlessly—no chemicals, no waste.
LONG LASTING MOISTURE CONTROL - Keeps brown sugar soft for up to 6 months—no more rock-hard clumps!
PREMIUM TERRACOTTA CRAFTSMANSHIP - Made from food-safe, specially fired clay that naturally regulates moisture.

Brown Sugar Bear is a set of two terracotta clay softeners designed to maintain optimal moisture in brown sugar and other baking ingredients for 3 to 6 months. Easy to use by soaking in water, these reusable bears release moisture slowly to prevent hardening or absorb excess moisture to keep snacks fresh. Food-safe, eco-friendly, and highly rated by thousands of users, they are an essential tool for any kitchen aiming to elevate baking and storage.

Specifications

ASIN	B00Z72WUMM
ASIN	B00Z72WUMM
Age Range Description	Adults
Best Sellers Rank	#18,097 in Grocery & Gourmet Food ( See Top 100 in Grocery & Gourmet Food ) #18 in Brown Sugar
Brand Name	Brown Sugar Bear
Coin Variety 1	Light Brown Sugar
Color	Brown
Container Type	Sachet
Cuisine	General
Customer Reviews	4.5 4.5 out of 5 stars (9,282)
Department	Unisex-Adult
Item Form	Clay
Item Package Quantity	1
Item Package Weight	0.14 kg
Item Type Name	Brown Sugar Bear Softener
Item Weight	2.08 ounces
Item model number	54923/2
Manufacturer	Harold Import Company, INC.
Manufacturer	Harold Import Company, INC.
Model Number	54923/2
Number of Items	2
Number of Pieces	1
Part Number	54923/2
Product Dimensions	2.63 x 2 x 0.5 inches; 2.08 ounces
Region of Origin	India
Set Name	Brown Sugar Bear Set
Size	1 Count (Pack of 2)
UPC	781723594327 781147188218 735343882258 661639549232
UPC	781723594327 781147188218 735343882258 661639549232
Unit Count	2 Count
Units	2 Count
Warranty Description	Warranty

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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R299

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

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Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

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