My newgo ankle icepac is leaking the pellets from the seams. it has been used only a few times. how do i request a replacement or a refund? thank you

If you ever need a replacement or refund you need to go to "Customer Service" then go to "Chat with a Representative" then either the"bot" will offer a refund, or you can request to chat with a live person to either request a refund or a replacement.

Does the beaded side go outside or inside agains the skin? If beaded side is inside then the strap has to twisted for the velcro to stick.

The fabric side goes against the skin.

Will this fit all foot sizes ?

Pretty much but poor quality product. Breaks open shortly after a few uses and particles that fresh go all over the place!

Can these be adjusted to cover toe base?

The ice pack could cover either your ankle or your toes, but not both at the same time.

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Gel Ice Pack for Ankle Pain Relief, 2 Pack Ankle Ice Pack Wrap, Reusable Cold Therapy Wraps for Sprains, Swelling & Injuries

Product ID: 163934467

Details

Brand
NEWGO
Age Range (Description)
Adult
Number of Items
1
Unit Count
1.00 Count
Special Feature
Breathable

🌀Stay-flexible frozen gel

♻️Reusable & multi-joint fit

❄️Dual-sided cold therapy tech

R703

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Details

Brand
NEWGO
Age Range (Description)
Adult
Number of Items
1

Description

❄️ Stay cool, stay flexible, stay ahead of pain!

FSA HSA ELIGIBLE - Smart health investment with tax-advantaged purchase options
HOT COLD THERAPY - Microwave or freeze for instant, adaptable pain relief
STAY FLEXIBLE DESIGN - Conforms perfectly frozen for all-day comfort and mobility
DUAL SIDED COLD THERAPY - Customizable relief with ultra-soft fleece & deep-penetrating PVC sides
VERSATILE MULTI USE WRAPS - Fits ankles, wrists, calves, and more—treat multiple injuries with one pack

The NEWGO Gel Ice Pack for Ankle offers dual-sided cold therapy with a soft fleece side for gentle cooling and a PVC side for deep relief. Its stay-flexible gel remains pliable when frozen, ensuring a perfect fit around ankles and other joints. Designed for versatile use and quick transition between hot and cold therapy, this reusable 2-pack is FSA/HSA eligible, making it a smart, effective solution for managing sprains, swelling, and injuries.

Specifications

ASIN	B07VBDBYH9
Additional Features	Adjustable, Reusable
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#323,750 in Health & Household ( See Top 100 in Health & Household ) #1,854 in Cold Packs
Brand	NEWGO
Brand Name	NEWGO
Color	Blue
Container Type	Bag
Customer Reviews	4.1 out of 5 stars 2,395 Reviews
Item Dimensions	10 x 6 x 2.36 inches
Item Form	gel
Item Volume	2250 Cubic Centimeters
Item Weight	0.75 Kilograms
Manufacturer	NEWGO
Manufacturer Part Number	TY-56
Material Type	Polyvinyl Chloride
Material Type Free	Lead Free
Model Name	Ice Pack for Ankle Injuries
Model Number	Blau
Number of Items	2
Product Style	Medical
Size	2 Count (Pack of 1)
Special Feature	Adjustable, Reusable
Target Use Body Part	Ankle
UPC	711347448812
Unit Count	2 Count
Use for	Ankle

Reviews

R**K

23.12.2022

K**9

7.10.2021

M**Z

31.12.2019

C**H

10.03.2023

D**N

20.04.2023

H**S

19.01.2020

L**Z

27.10.2024

J**R

2.04.2023

E**.

23.02.2025

A**Y

22.05.2023

S**.

27.08.2022

C**N

13.11.2024

R**N

12.09.2024

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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Good experience, but the tracking updates could be better.

2 months ago

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R703

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

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Received my product in pristine condition. Great service overall.

1 month ago

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